Carrefour Market — Local services in Dubai

Complaint Regarding Unprofessional Behavior of Grocery Supervisor at Carrefour Jumeirah Park Pavilion

Dear Carrefour Management,

I would like to file a complaint regarding an unpleasant experience I had today at your Carrefour branch in Jumeirah Park Pavilion.

While I was at the counter, I realized that my bananas did not have a barcode. I approached one of your grocery supervisors, a Filipino staff member whose name I believe is Jervey (though I am not entirely sure). I asked for his assistance, but he completely ignored me and showed no concern or willingness to help.

I was very disappointed by his attitude. As a supervisor, I expected him to be approachable, attentive, and professional, especially when assisting customers. His behavior was unacceptable and reflects poorly on the level of service Carrefour is known for.

I hope that proper action will be taken to address this matter and to ensure that other customers do not experience the same treatment in the future.

Thank you for...

My experience at Carrefour today was absolutely unacceptable, and it was entirely due to the behavior of the store manager, Alvin. I came to return a faulty blender, with all the necessary documentation and packaging. Instead of being met with professionalism, I was met with hostility.

Alvin was rude, dismissive, and condescending from the moment I explained the issue. He interrupted me repeatedly, refused to even look at the product, and accused me of mishandling it without any basis. His tone and attitude were unprofessional and downright insulting.

As a store manager, Alvin should be setting an example for customer service, but instead, he exemplifies the opposite. If this is how Carrefour allows their managers to treat loyal customers, it speaks volumes about the store’s values.

This was not just poor service; it was blatant disrespect. I expect Carrefour to address this issue immediately. Alvin’s behavior is a stain...

Unfair Treatment by Sales Staff I’ve had several disappointing visits to this store where I felt ignored by the staff. On multiple occasions, I had to wait while customers who arrived after me, particularly Arabic nationals, were served right away. Even after asking for assistance first, I was left standing and waiting while the staff attended to others. This kind of treatment has happened more than once, and it’s frustrating to feel like I’m not being treated equally as a customer. I hope the store can improve how they manage customer service so everyone is treated fairly, regardless of...