Bella Pizza — Local services in Doncaster

WARNING: AVOID ORDERING FROM JUST EAT

I recently placed an order for £16.80 via Just Eat within minutes of the order being accepted the estimated delivery time changed adding 30 mins more, this would of meant waiting 1hr 30mins in total for a Chicken Burger, Chips & bottle of wine, so I promptly called Bella to cancel the order and was told to do this via the Just Eat app which I did. I received an email confirming my order had been cancelled and thought no more of it.

Two days later I noticed that the payment had come out of my account, when I challenged this with Just Eat they claimed that staff at Bella had told them that my order had been prepped and ready to be send out when I cancelled it, therefore Just Eat had taken full payment to compensate them. There was no mention of my order being prepped when I spoke to Bella on the phone and if this is true that means that the burger & chips were made within 10mins of me placing my order and would of just been sat for a further 1hr 20mins according to the estimated delivery time before being sent out to me - Environmental Health may be interested to hear this. I'm unsure sure what prep was required for the bottle of wine purchased, and Just Eat have failed to clarify.

Imagine charging £16.90 for an order was cancelled because the waiting time changed and became unrealistic.

Safe to say I will not be ordering from them again and the incident has been reported to trading standards. I will be pursuing my refund as a retail dispute via my bank.

Very...

Never had any issues ever till tonight...It was cold and really poor, so weird as its normally amazing... Evetything was soggy and had been packed a good while...the Calzone was just cheese and onion, it also contained 10 bits of tiny chicken and hardly any sweetcorn, and not cooked through...the chicken strips were so soggy, as were the chips, they had been packed very hot the put in a polystyrene box and crushed at the bottom of the bag...we pay more as it's normally brilliant, but with this being our only treat in the current climate, doubt I will order again... People can't afford to waste money on garbage food... incredibly...

Pizza was good Service on last two occasions first:pre-order/collection they obviously got my order wrong, when i arrived to collect i had to wait a further 15/20 minutes for my pizza to be made then i was given the already garlic bread that was sitting there for the 15/20 minutes... i said that would be cold by now.they didnt want to know... ! so yes the garlic bread was stone cold...

Next Time 17/01/2013 same pre-order/collection paid for my collection, i see ready some pizzas.. almost 10 minutes later i was handed the pizzas that had been sitting there already. NOT AGAIN I WILL GO...