Flamingo Land Resort - Holiday Village Reception — Local services in Great Britain

Spent the week here with our own caravan site was lovely and quiet, although disappointingly not all rides were open due to the circumstances but we still managed to enjoy our week.

Most disappointing was food choices which were very limited and not the best quality.

Staff tried to make sure social distancing and face masks where adhered to when appropriate unfortunately members of the public didn't stick to this and ignored all the warnings.

Hand sanitizer was placed all over the park and was always available for use.

Sport centre for swimming was open booking only but changing rooms and showers were closed so you had to come out in your wet swim stuff luckily we had our caravan just outside the sport centre so wasn't a problem, but the poor people further away would be a problem especially when it's cold.

But even after all this it will not stop us booking...

In previous years this has been a fantastic place to camp with loads of things to do in a well maintained resort. This year was a big disappointment comparatively. If this was my first time here I would not have been back. Not enough staff to keep the facilities clean and/or in working order. Long questions for everything, rides, snack bars, loos, etc. Campsite noise and messy. With no staff presence to police or help. Only half the rides open at anyone time in theme park as well as disorganised ride loading caused massive ques. Park opened later and closed earlier than previous years. Most food outlets closed. We did enjoy our stay but it was not what we expected and gave our repeat business for. I hope its a temporary blip as its been a...

Flamingo Land. Kirby Misperton Malton North Yorkshire YO17 6UX

Ref Booking no 107859

Dear Sir/ Madam. I refer to the above booking which was cancelled by yourselves due to the current pandemic. I am disappointed to learn that despite several polite requests for a full refund of £896.00 you have failed to respond. Having sought initial legal advice, I write to make formal request for full and final payment of £896.00 without delay, or I will take action against you in the county court. Should I be forced into taking such action, it is my intention to make application for my reasonable expense and costs. I look forward to hearing from you in due course.

Yours...