Genting Casino Luton — Local services in Great Britain

I was traveling with few friends 3 friends we walked in and was greeted two of my friends were members at the club and I had my passport and I had handed my brand new passport to Malinda an Asian women who addressed me and my friends as drunk boys and none of my friends or I drink we asked her why do you think we are drunk she replied I think we then moved onto making me a member whilst she was asking me a question mid conversation she gets up and helps her colleague to look up my other friends membership when she herself had already done the checks we all was shocked of her attitude but then she takes my passport and leaves it under her desk nd I'm there waiting and then she asked me for my ID I was looking confused she then rudely got up and said if you don't have iD you won't be able to come in I then explained I had already given my ID she didn't respond I just feel thus casino has no class and definitely Melinda does not have any customer service skills she lacks respect and it's unfortunate for us but I can assure this place will never see me again appalled with...

Was great casino. Good atmosphere good customer service (tea coffee cold drinks Till the new GM made the decision to get ride of all poker.now no atmosphere as only about 6 people in on most nights.as a poker player for year loved it but now rubbish, I use to play poker, fruit machines,and roulette.but now empty with...

I went for a poker tournament here. The poker tables are crammed, but they are good quality. The casino is really small so everything is packed. You can't really enjoy playing when the slot machines and roulette punters scream. Nice staff and ok food. Parking is not enough on a...