Fortwilliam Golf Club — Local services in Greencastle

IF YOU HAVE ALLERGIES DO NOT EAT HERE!!! I used to come here often as it local and the food and service used to be good however I have waited some time to write this review and have tried to get in contact with management on a few occasions, a few months ago my partner and I went for some lunch. We ordered a drink and a meal. I explained to the manager my partner has an egg allergy, he ensured this was okay and spoke with the chef which we could overhear. The food came with no drink we waited and eventually once finished the food the manager brought our drinks and asked if we would like to order a dessert. The available desserts contained eggs except for one but we felt weary ordering the manager went to the kitchen the chef offered a brownie as suggestion(alarm bells should of went at this point our mistake) which my partner knew contained egg so we asked if the management could again confirm with the chef. The manager did consult the chef and the chef offered to just serve my partner an ice cream sundae that was egg free, which we were happy with. When the ice cream came my partner took one bite and said there is egg in this. I asked the manager and he said the chef had made this especially with no cross contamination. My partner then ate another bite but felt unsure and asked me to try it, I ate a piece of the ice cream and realised it was filled with crumbled pavlova(which was not on the dessert menu at all) we again consulted the manager who seemed to be quite distracted and wanted to leave his shift early to watch the football match instead of serving the three tables in the restaurant.The chef emerged from the kitchen and I called him over and asked if this was pavlova he promised to my face it was not. THIS WAS A LIE. The manager even took a bite to see and then brought the dish away to the chef who confirmed it had egg. The chef did not apologise or realise the severity of what he had done He showed no accountability and stayed hidden in the kitchen and ignored me in the restaurant when I tried to confront him. The manager deducted the 2 drinks one pint one juice from the payment and we left as I knew my partner woukd begin to feel very unwell and swolen. Thankfully the reaction was not life threatening however if someone with nut allergies had of eaten something here this may not have been the case as the chef does not take allergies and dietary requirements seriously and it could result in someone being unwell or dead in future. I made contact with the restaurant and they hung up on multiple occasions when I wanted to report this. The chef is incompetent and the management are incapable and my partner just eats at home now as you can't be too sure even if the chef confirms to your face. Lessons learned and hopefully this review will prevent others from having a...

Went for a birthday lunch on Saturday 3rd of May place not very busy 3 tables wee sat down at the bar end cause nice views looking on to golf course so got our drinks then we got menu's wasn't a great menu I had seen on the fb that they were doing scampi but wen asked the waitress said that starts at 4pm so I asked would they do it for us now an they did far play this was for me an my mum my dad got chicken ceaser salad an hubby got a smash burger which he asked for beef dripping chips for his side well wen it all came out our scampi turned out to be tiger prawns in a anemic batter with mushy peas that had mustard seeds in it good job no one had a allergy to it because they our an (allergen) dad enjoyed his but this is now are 4 visit definitely not be back also wasn't asked if wee would like a dessert or coffee guess they don't up sale they need to get there finger out an do wat it say's on the tin this is coming from a 40 year experience chef an waitress hospitality is in a bad place if this is wat the future looks like 🙄the people before were doing a good job pity u let them go an place needs a good clean...

Me and my friends went for a nice night together to the Fortwilliam Golfclub and were having a nice time, just something you would want after a hard day of work a cheeky pint with your friends untill I went up for my second pint and was hit for my ID and yes I am young I just turned 18 but he kept refusing to give me service even after showing my identification and the manager came down to our table to take our drinks because we are “too young” even though we all have our actual forms of ID just terrible service overall the bar tenders were lovely but the manager needs to real talking to which his attitude...