The Cellar at Belfast Castle — Restaurant in Low Wood

Didn’t go into the Restaurant section, instead was at the bar/cafe section just before the restaurant part.

Two teenage girls had extremely poor attitude, disrespectful and negative when asked questions.

I had ordered a Cafe Mocha, and as expected in most cafes, it’s a shot of espresso, with steamed milk and hot chocolate mix. Or alternatively it’s an espresso shot with hot chocolate mix in the espresso and hot steamed milk mixed in.

What I received was a cup of watery brown coloured liquid, and I had asked what I got, and one of the girls asked what I ordered. I said I ordered a cafe mocha, and she said, “thats how we do it”. And she explained it was a shot of espresso with watery hot chocolate from the machine over. I gave the drink back to her and explained that usually it’s espresso with hot steamed milk and hot chocolate mixture, and I left.

Poor attitude from the girls, like they couldn’t care less. Won’t be getting any hot drinks here.

The fifteen was tasty though, and their scones look homemade. So that’s good. Otherwise not a...

Just back after booking lunch for a special occasion. To say the food fell far below the standard of what would be expected is an understatement. 2x roast dinners and 2 x sirloin steak dinners. The cream potatoes with the roast beef were cold, the roast potatoes extremely hard, the only thing that added some heat was the gravy. The two steaks were full of fat and gristle, the onion rings were anaemic and had no crispness at all and the chips couldn’t be eaten either, due to the hardness of the potato. All in all terrible and NO comparison to Cuffs who they seem to align their partnership to. The two girls who had to listen to my complaint were polite and understanding, hence the 1 star review. Would...

If it weren't for the beautiful views and the castle behind I would have given this place a 1 star. It was almost comical how bad the service was and the food wasn't impressive either. My friend just got her knee replaced and I have thrown my back out. Despite this they proceed to give us our two pots of tea and scones to carry out ourselves. We had to ask for a tray.... two mugs.... milk....a knife and a spoon 😂 scones were dry as anything and the tea cups were still dirty. While we ate we watched people pile up dirty plates and such to a unseated table in order for them to be able to sit down and eat. Would not recommend this cafe but the gardens, views and castle...