Clip n Climb Newcastle — Local services in Newcastle upon Tyne

Manager won't honor promises made by her staff.

We arrived having booked a couple of clip n climb tickets through Groupon, and one through their website. We spotted an offer to do clip n climb then inflate space for half price, so we asked if we could do that, and if we could pay after clip n climb - we were thinking the kids might be too tired afterwards. The answer was, yes, that was fine.

However... When we returned to pay for the Inflate Space, we were told by another member of staff, that we couldn't have the offer, since we had booked through Groupon. We challenged this, pointing out the member of staff who had told us. The answer was still no. We asked for the manager, but rather than accept they'd made a mistake, absorb the small cost to them, and backup the promise their staff had made, the answer was still no. The cost of the mistake should fall on the customer.

POOR CUSTOMER EXPERIENCE.

So, we were left telling a five year old and two eight year olds why they were now not going to be...

Brilliant day for the kids but very pricey to get in and play for an hour when you have more then one child. Refreshments are very over priced and service is very slow (mainly due to high demand). Not enough seats downstairs for parents to sit down so majority of parents were having to sit on the floor. Has lockers to store trainers etc using £1 which is returned to you. Girls toilet upstairs was flooded and baring in mind the kids are only wearing socks when playing it is not ideal. Over all I probably would return but this would have to be a very rare treat since we spent £65 with in 2 hours which was £12 per child per hour of play (I have 2 son's) £2 per drink of juice (Inc small...

We had a lovely visit to clip n climb inside inflate space in Benton business park.

There is a confusing sign beside the metro bridge. Ignore it the entrance road is long and is between the hospital and railway bridge further north.

The party size was limited to 6, the safety video was amended for COVID. There were three staff all wearing masks to help clip the children in and out. A new development on me was you can clip yourself in or out. This made it more interactive, so instead of sitting nursing a tea or coffee for an hour, we got to interact with the children and whichever board or challenge they wanted to go on. I preferred this, more family activity than...