Chingford Stores Premier — Local services in Nottingham

Because they sell fake goods and then because you do the RIGHT thing in reporting them to trading standards they ban you from entering the store when you are merely trying to buy a drink for your children!! They will lose a fair amount of business as I went in EVERY day on school days to buy drinks and snacks for my children after school.

Not to mention that he refused to refund me for the fake goods even though he has an OBLIGATION to do so under consumer rights act 2015, trying to tell me that I need to contact the supplier!!! No I purchased it from this store and it was their obligation to refund me NOT for me to contact THEIR supplier whom he wouldn’t divulge the information of anyway!!

As you will see the first five pictures are of the fake labubu which was purchased from this store followed by pictures which show the difference between a genuine labubu doll and a fake one!!

Note the fake one purchased also didn’t come with the card to say which character you got!!!

IN RESPONSE TO YOUR RESPONSE!!

All I returned for was to buy drinks Mountain Dew specifically like I did DAILY!!! When picking my children up from school and it was for my CHILDREN that I was coming in to purchase drinks for!!! So way to go on dehydrating my children on one of the hottest days during the heatwaves that we had by banning me for doing what was RIGHT by reporting you for selling fake goods because you were!! That doesn’t mean I can’t still purchase food or drinks!!

Also you say you buy products in good faith from your suppliers yet when asking for a refund for the fakes goods which I purchased from YOUR shop firstly you REFUSED to refund me (which by the way you had a DUTY to refund me as the business whom I purchased the fakes good from under the CONSUMER RIGHTS ACT!!!) secondly you then proceeded to tell ME to contact YOUR suppliers yet would not divulge WHICH supplier you used to get the product in question?! 🤔🤔 DO NOT TRUST THIS BUSINESS HE IS DISHONEST AND...

Why do you allow RM to deliver parcels to your shop if you don't have the facility for customers to collect them?!?!

Your QR code scanner wouldn't work with my parcel and having me go backwards and forwards between your store and the post office 4 times because you couldn't decide what was needed to release the parcel to me was ridiculous.

First, you wanted a new barcode which the post office advised wasn't possible. Then you wouldn't accept their letter on royal mail headed paper telling you to give me the parcel. After that you wanted the post office to call/email you, but wouldn't provide me your phone number/ email address for them to do so?!? The number on google wouldn't ring through.

I understand the liability side of things, but your attitude during all of this towards me was awful. I am on chemo and the stress all of this backwards and forwards in 30c+ weather has made me...

Went in this store a few days ago and to be honest it'll be my last the lady behind the counter sounded Scottish or some accent well she has no professionalism at all answers questions like I'm stupid for asking and I asked if everything is OK as felt the atmosphere and I got a look of disgust genuinely a very poor member of staff been in this store a few times now as a travelling lorry driver been served by a young girl and a lad before and that was fine I hope management see this and take appropriate action as you've lost me as a customer now ill go to nisa up the road I don't come to a shop to be spoken...