Crazy Corner Adventure Play Centre Ltd — Local services in Thornaby

DO NOT BOOK A PARTY HERE! I’ve been raging since yesterday however waited till today to do this review. Yesterday my 3 year old palliatively ill child had her third birthday, her last birthday before a major surgery which we wanted to make special, I had a bad feeling about staff from the get go the phone calls were so rude they seemed to have an issue with the simplest of things. Fast forward to the actual party and I’m livid even saying it, mind you it was a 3 year olds bday they reserved tables at the front of the centre nowhere near the three year olds part so were questioned this and were met with well that’s the tables we reserved so that’s what you have. I have a severely disabled step daughter who’s 12 she can’t walk nor sit up and is very brain damaged. The only option for her to sit anywhere was the sofa with lots of free surrounding tables no reserved signs nothing, mind you we had asked a girl who worked there of that’s okay to seat her at the other end and she said okay as they did refuse to move the reserved tables to the other end where the kids would actually be playing baring in mind the place was empty at this point. so we sat her there and we’re approached by a dark haired lady member off staff face like she hates the world saying move that’s for someone else literally that abrupt even though a disabled child was on the sofa , we explained the severity of her disability and asked if we could possibly keep her on a sofa as she can’t possibly sit on a chair with the severity of her disability to be argued with by this woman and she got in my mothers face and actually argued with her over moving my disabled step daughter saying it’s not there Issue even saying to move her stuff now so someone else can sit there, my step daughter then had to be took back to the car carried as there was no possible place for her to be seated, mind you they travelled from Scotland to be there , and then came back in as a lovely man offered to give a sofa chair up and move whilst the staff just sneered and gave looks. A disabled child being told to move cos someone else needs that seat and we can’t be there and it’s not there issue arguing so rudely and getting in our faces I’m disgusted to my core . Awful awful humans apart from the older blonde lady who was so nice about it. Disgusted to my core over them especially the dark haired lady who works there. Even prior she seemed to have an issue with anything over phone so please save yourself the hassle and don’t book them. Discrimination to its finest and I will never step foot in there pathetic place again I suggest anyone to not book a party there awful set up we waited 25 mins for food after they said go in the party room for food. Awful all around and my little girls last bday before surgery. Shame on the owner having...

Won't be visiting this place again! The manager has a very aggressive, ignorant attitude. Really regret going in but was meeting up with daughter & grandson who were already in paid and waiting. An appalling experience today. Got in at 10:45 paid £15 for my 2 children, mislead that the sessions run for 2hours. On paying the only point explained was that if meals were required to order before 11am so we did this. 3 meals with drinks £24. Meals arrived children just got 20 minutes play in before food arrived then 20 minutes play after they ate. We were told we had to see off the extra drinks we'd purchased as they were closing at 12! I was shocked, the staff said the session was 10till12 then there's a 2till4pm session ( this was not explained when i paid, otherwise I'd of not purchased food or even arranged to meet family there) not once was it mentioned nor is it stated on the Web page. I explained the timings are very limiting and it doesn't state this. The rude manager continues to aggressively state there are signs up about the times and sessions all over and in entrance hall and she said I was told this when i came in. Oh and the staff (who were barely capable of standing) have to have a break! Really badly done to aren't they...open at 10am barely functional by 11am when serving us, no smiles, it's a children's play centre! Absolutely misleading and downright cheek to charge £7.50 for less than an hours play. "The sessions" state a 2hour run. The place states it's open 10 till 5pm , photos of signs and Web details prove all the wrong. But what topped it was the aggressive manner of the manager who needs to redo this so called timing signs before she blurts out her lies in front of young staff who obviously have an issue with her confrontational unprofessional approach. My children were appalled and...

Had my granddaughters first birthday here today and had hired it for just the party 3.30-5.30 and we arrived early to take cake, ballon and party bags in , walked in to 4 staff sat at a table and I said I was here for the party to be replied with ‘ doesn’t start til half past - I was allowed quickly to put the cake and balloon in and then leave , as people where arriving still we weren’t allowed in til 3.25pm. It was posted on social media it was closed from 2.30pm today so wasn’t Asif we were waiting for people to leave. Food was served at 5 and you can imagine 30 children aged between 10 months to 8 years all eat at different paces, at 5.15 we asked for a knife to do the cake for the member of staff to Comment ‘ you only have 15 mins left ‘ and ‘ oh you have ice cream too’ also made us aware she had been at work since 7am and wanted to be out on time’ - some of the children went back in the play area and didn’t eat food and they were told to get out and as much as I appreciate the play session had finished there are ways to politely remind parents but we found the member of staff so rude and make comments to the parents ‘it’s in the paper work’ I wouldnt recommend booking a party especially when you pay extra to hire it privately and you are greeted with rude staff and who seemed to just want us out and making it seem a hassle.

Staff made a comment as people were standing up to leave ‘ yeah can we get going’

Why book a party in til 5.30pm if staff didn’t want to be in til then -...