Pet Lodge of Pinehurst — Local services in Aberdeen

BEWARE Absolutely horrified at the way the situation was handled with my golden and border collie. Today I called the groomer to schedule our normal monthly grooming appointment. I was informed that my dog had torn off his muzzle and bit the groomer while cutting our dogs nails. Upon pickup last grooming session, me nor my husband were made aware of this incident. To make matters worse, the groomers were told specifically not to do teeth or nails on our dog. This is because the golden had an incident five years ago with another groomer. We make sure to tell them this every single time he is groomed. Otherwise, he loves to be groomed and loves people. We have been to multiple groomers and they all have given both of our dogs perfect report cards. We felt that it was odd that both of our dogs refused to go in the building the last two times, they had never done this before. They both came home with UTIs and drank a gallon of water the last time. It had taken the groomers from open to close to get to our dogs…we gave them the benefit of the doubt. We feel we pay them handsomely to take care of our pups. We are extremely disappointed that the last piece of advice was to get training on our dog (whom is very sweet and docile unless SCARED). Rest assured, our dogs are well trained! We get compliments everywhere we go on how good they are, they are often socialized in public in various settings with dogs, babies, and adults. How about this establishment get training on communicating to their customer what happens with their pet and not overworking the groomers. Absolutely horrifying that we...

March 9, 2022 was my Senior Pup’s first visit here. When I called a few weeks prior to book the appointment, I was told grooming my Dog would take 4 hours so I booked the time and planned my day around the 4-4.5 hour window. I dropped my Dog off around 11 am and confirmed the 4 hour time frame and was told 3-4 hours. Arrived back at around 3:30 to pick up my Dog (had to pick up my oldest from school around 4) and was told she was running behind and it would be at least another hour! I had to go ALL THE WAY to Union Pines High School to pick up my oldest, drive ALL THE WAY BACK to Hwy 5 to pick my Pup up, and they STILL weren’t done til AFTER 5, and drive ALL THE WAY Home in Lobelia! $92 + ALL that gas (over $4 a gallon) wasted and I get Home and they didn’t clip his dew claws! So NOW I have to spend MORE in gas and about another $16 to get his nails FINISHED?! The ONLY reason I didn’t give 1 ⭐️ is because his coat looked nice and neat… but will...

I just rescued my first dog ever, Zona, alittle more than a week ago. Zona's had a very rough start with humans so still more unknowns than knowns with this sweet girl. Being new to NC, my brother wanted to stop at the Pet Lodge (where he has taken his dogs for over 6 years) on the way to my house to introduce Zona to Jim (the owner). THANK GOD!! I was so lucky to meet Jim and Melissa who took Zona immediately. Since that time, Jim has not only provided training to Zona and, more importantly, me but has also given me invaluable advice and recommendations to ensure Zona's got a wonderful "rest of her life" despite her start. I could not be more grateful.

Just this week, Zona loved her spa day with Dena who handled her with extraordinary care. She will also venture into daycare at this beautiful facility while I'm sure on the lookout for her favorites, Melissa and Taylor.

I have a feeling we'll be spending lots...