Xtreme Power Sports — Local services in Addison Township

Poor communication regarding the projected delivery of a MY2017 Tuono Factory resulted in my complaining to the BBB and Piaggio, which in turn angered the general manager (Chad? Charles?) at XPS and resulted in them cancelling my purchase.

I expected delivery to take a week (or two, at most) after they received payment. I received my refund after four weeks of waiting.

I have no hard feelings toward these guys, but I felt like they got my money and dropped me. I was told twice that I would receive a call on a certain day by their sales manager (Bill), only to never hear back. When I did call him to get an update, he was condescending and dismissive. I think he's either overworked or needs a task tracker to help him stay up to speed on things. When I spoke to the general manager on the phone this morning, he dismissed me as a dishonest liar and interrupted me while I was speaking. He made it clear that I had lied and that he had to protect his business and his staff from what he saw as a customer's dishonesty (my complaint to the BBB/Piaggio).

I think such a large purchase warrants constant updates and communication, especially when a recall is part of the equation. It was so, SO close to being a great transaction. I wish they had taken a little more effort to contact me and let me know what was happening during the four-week-long wait for my bike.

But, again, it's nothing personal. I wish them the best and can only hope that one day my company can so easily turn away business. If you do buy from them, have a clear understanding upfront of what the timeline for your delivery/service will be. If you do that, I'm sure it will be a good experience for you.

EDIT: The dealer conveniently backs up my above post by commenting on my refund that they cancelled my purchase because I complained to the BBB/Piaggio, not because of the contents of those complaints. They know they communicated poorly, and refunded my money because my complaints...

This place ruined a brand new motor for my jet ski. They were supposed to send the motor back to get it replaced under warranty but never did. I kept getting nothing but run around from Allen. Come to find out, my waverunner was sent out to another shop and wasn't even at their facility because they couldnt do it. Maybe tell a person before you send their property out somewhere else? The shop that had it was waiting on Xtreme to get the motor replaced so they could put it in, but that never happened. By the time I found my jet ski, the warranty had run out on the motor so I had to eat the entire cost of the motor and find another shop to do it. When David was there, they did work on my waverunner and did a phenomenal job. After he left, this place is a joke and Allen did nothing to help out and lied about sending the motor back. The other shop looked at the motor and said Xtreme had run it without oil which is why it had little to no compression and was bad. I wouldn't trust this place to do any type of...

Bought an MV Agusta F3 from them recently and it's turning out to be a horrible experience. Before purchasing and having it shipped to me in MA, the salesperson Bill assured me multiple times this bike was equipped with a quick downshifter with auto blip. I receive the bike and after swapping out the dead battery they shipped it with on my dime, realize it does NOT have the feature as promised. After emailing back about the issue, I find that instead of simply reimbursing me for adding the feature I was lied to about, Bill offered to buy the bike back then quickly redacted that offer as well as offering to ship a quick shift kit which seemed like a pleasant, easy fix but also took his word back on that and continued to basically tell me I'm out of luck and that I "got a good deal" anyway. I guess when you're done giving them money, don't expect any courteous or...