Guns and Gear — Local services in Agawam

I bought a gun online and tried to have it delivered here. I called the store and left a voicemail prior to the delivery to make sure there would be no issues. No return call. Called again, no return call. UPS attempted to deliver the gun three times. I called a third time and left a voicemail with no return call. The company I bought it from even attempted to contact the owner to no avail. I drove there and the shop was only open three hours a week for the month of February. You’d think during those three hours the owner could make it a priority to return my call since this was a big purchase and investment for me. As a result of the negligence, I had to pay to reroute my item to a different store and I have no idea where my item is now. Because of this extreme inconvenience and lack of regard for a potential customer, I will never buy a gun here and I will never recommend it to anyone else. And certainly do NOT have any of your guns sent here that you buy online. Save yourself the headache.

UPDATE: My package is now officially lost and I had to file a claim. Thank you, again for the...

This place is incredibly terrible. Extremely unfriendly and very uncomfortable environment. People of people color definitely get treated differently at this store. It was like I had just stepped back into the Jim Crow era. All I wanted was some information and I was completely disregarded and prevented from getting the information I needed. Also was told they didn’t sell a certain product when in fact they do but rather on their site which I was not referred to. If you like racist white people selling you guns, then this is the place for you, otherwise SHOP...

Agree with a comment I saw that explained how awful the customer service was and I completely agree! A large amount of people who are browsing are first time buyers and newly introduced to the firearm world. Was in here a week ago and can understand the unwelcoming feeling. Also no masks by the staff members in there which in a small enclosed setting, isn’t the smartest idea. Just don’t go here if you are a first time buyer or are expecting great service and selection. Especially with huge ammo shortage and firearm inflation, STAY AWAY...