Liquid Concepts, LLC — Local services in Alexander

First time ive ever ordered from this company but they seemed professional so I thought I'd give them a shot. The price was higher than most but I figured the film must be better quality. So I ordered a roll of film from them and a day or so later they called to see what I was applying it to so they could get the sizing right. (Good start) I explained what I was dipping and told the size I needed for it. The roll they sent me was way over sized and would not fit what I needed it to. (They have no scale or way of comparing the size of their films on their website like most other companies have on their websites) so I called and explained the situation to see if they could fix it for me. (No biggie things happen let's get it fixed) They only offered to send me the same pattern at the correct size for a discounted price. (Which is still at a pretty high cost) All the years I've been doing this every company has always offered to fix the mistake at no cost to me or at the very least just the cost of shipping. I was disappointed in their response and decided to just use another company. The price of the film is very high compared to others out there and as far as I can tell the quality of the film is the same as everyone else. Also the shipping was almost double what others charge that are on the east and west coasts and I'm 50 miles, about an hour away, from their location. Id recommend you save your self some money and some possible hassles (as I've seen this has happened to other customers as well) and use a different company. There are other good ones out there who have size comparison and will fix mistakes that are made.. On a positive note the lady that I spoke to on the phone tried to help was super polite, understanding and wished she could do more (thank you for your kindness) but the manager would not allow for a cost free replacement of the correct size.

Response: I will gladly email you so we can discuss this further. I feel the information you received is not 100% accurate. It had nothing to do with your representative I spoke to, she was nothing but nice and professional and tried her best to help. This is not the size I asked for I was specific with the size I needed. It was not the simple mistake made it was the response I received from management and the price of the products why you received 1 star from "MY"...

We have just started doing business with Liquid Concepts. The transactions we have had so far have been pleasant, welll attended, speedy, and we received everything we ordered. We appreciate the service we receive!

If you're reading this review then be sure to check out their YouTube channel as well. It takes a lot of time and effort to make informative videos like they do. The best part is - they're doing it for you. Support businesses like these! I've seen reviews where people cry about having to spend an few extra bucks compared to a "bargain-provider business". Listen people, good service carries value! Liquid Concepts is about service and is worth a few extra dollars. Support thosewho support...

These guys do amazing work! Brian is a meticulous craftsman as a painter, hydrographic designer, & applying ceracot finishes to his customers' projects.

Brittney is just incredible! Very responsive & knowledgeable. She was instrumental in my decision-making process for which company I wanted to go with to start my hydrographics business.

Great, hard-working,...