Authorized Retailer UScellular & T-Mobile — Local services in Algona

I have no complaints with the sales people. My issue is with US Cellular and their spotty service in northern Iowa and all the dropped calls and the fact that they want me to change my current plan if I want a new phone for "free" and pay $10 more per month for the same package I already have which would also obligate me for 3 years for that "free" phone! I am not impressed at all and will be leaving to go back to Verizon this fall! Verizon may be a little more per month but at least they have the towers and the coverage that US Cellular only...

Lied to my mom saying our phones were unlocked to be able to go to another carrier only one phone was unlocked so when I went to change over my phone and number the retailer said it was still locked and now I don’t have any service on my phone called back the us cellular and they said it will take 3-72 hours to unlock, they why did you lie the first time about the phones being unlocked, glad in 72 hours I won’t have to ever deal with this garbage company and their employees so straight lying to my...

I would not use any other carrier for my phones. This particular store sets the bar high for customer service. They bend over backwards for customers doing everything they can to help us even going above the normal scope of services. They are knowledgeable and friendly. If there was a 6-star rating I...