T-Mobile Authorized Retailer — Local services in Altavista

Went in to this store to upgrade the two phones on my account. Staff took a look at my account and worked 3 hours to save money on my bill, as I had an old grandfathered Ntelos plan that was costing me over $230.00 a month for two lines of service. Jon, Jaden and the lovely young lady that also works there(I cannot remember her name) were extremely friendly and more than helpful. They really went out of their way to make sure that we were taken care of and got exactly what we needed from Sprint in regards to service plan and cost. I wound up saving money on my bill every month as well as my upgraded phones as well as some new toys to boot. I cannot rave enough about the experience we had that Saturday. Will definitely be sending people to the Sprint store in...

Came in at 7:00 to upgrade our phones and my husband and I were told that we needed my ID for verification, fine that’s totally understandable. Went home, 10 minutes there and 10 minutes back, got there at 7:20. Hung out looking at phones while the staff was working with other people. 7:30 roles around and one of the staff members walks up to my husband and I and says that upgrades take an hour or so and that they typically don’t do it after 7:30… it would have been nice to know this before driving back home to get the ID. Poor...

Do not go here! They are a 3rd party store!!! They have done nothing but screwed us all in a 5 person phone plan. They absolutely horrible. The one on wards road is so much better they fixed everything and say they always have problems with that store. This store gave us wrong information and our plan which should’ve been 170 was 450! Please do not go here unless you want to get screwed. The day we went, two different people was in there complaining about the price...