Ron Carter Chrysler Dodge Jeep Ram in Alvin — Local services in Alvin

I would not recommend for anybody to come to this dealer to buy a car. It has been troublesome and extremely time consuming, to say the least. We bought a hybrid van a month ago, and to make the story short, after having us “purchase the car” 2 more times so they could figure out how to issue the tax credit form to get $7500 tax credit from the IRS, the dealer cancelled the deal because they could not provide us with a tax form. This was after we came 3 times to figure out what was going on, as communication was horrible. The voicemail goes to a person who does not work there anymore. Backtrack to the time when we bought the car in the middle of September and as we were leaving the dealer, other people were looking at it. They promised to deliver the van on Monday evening stating that their service people were out for the day, and on Monday our salesman, Craig, called to say the van would be delivered on Tuesday as the service man had taken the keys to the van because his uncle passed away and he forgot to leave the keys in the dealer. At this I went to pick up the car on Monday, about 1.5 hours after their call, and they had the keys and the van was ready. However, although they had committed to submit the IRS form for the $7500 tax credit, when I went to get the car on Monday, the form wasn't done or submitted. We spoke with a very nice and honest lady, Savanah, who explained to us that she wasn't aware of the process but we could figure it out together. My husband sent the instructions that he found in the IRS website and Savannah committed to have it by Tuesday, explaining that it needed to be done by another person. Since this is a time sensitive issue: the IRS gives the dealer 3 days to submit the form, we contacted them the next day (on Tuesday), but nobody would pick up, the voicemail belonged to a person who no longer works there, my husband drove there (35miles) to find out what was going on. Again, more excuses. A solution was offered: we "returned" the car and "bought" it again on paper to give them more time to figure out the situation with the IRS. Again, they committed to call us and keep us informed, and said to give them until Thursday at noon, but it wasn't until Thursday at 3pm, when we said we're coming to return the van if we don't get any communication that Santiago, the finance point person, called me to explain the situation, and Then, he proceeded to say that they were doing the tax form because my husband wanted to get the 7500 via tax credit. I said I understood they only did the 7500 credit via tax refund through the IRS. He said he would talk to the sales manager and ask about us possibly getting a 7500 credit applied to our balance and that he would get back to me, but of course, nothing. once more, no communication until Friday afternoon when my husband drove there and waited until someone accepted to talk to him, but said that they cannot do the 7500 dollar credit because if they don't get the money with the IRS then it is a financial burden for them. On Friday, my husband took all the directions, forms, video tutorials, etc, and gave them to the person in charge of submitting the form. Now, once again, they are running out of time, so they ask my husband to once again "buy" the car, so there's more time to figure this out. After so many attempts, we returned the van because it was clear to us that they couldn't do their part of the deal, and they came up with the excuse that they can only apply the 7500 tax credit to cars for lease. That is a lie. Also, they said that the IRS couldn't give a confirmation of receipt of the forms until 30 or 60 days from today (depending on who you talked to, they gave you different amount of days). Needless to say, after a very long process, we have returned the van. We got the cash that we put in, but had to come pick up the check (3 weeks after the return) as there was no communication from anybody about when we would get our money back. We’re finally done with this process, but highly recommend people to stay away...

New review update from August 2025:

A few months ago, I posted an “average” review for the Ron Carter Alvin service department. While the troubleshooting work and repairs were great, and interfacing with the technician doing the work was great, there were administration issues with the service department that made this a mixed experience.

This week, I tried to set up an appointment for the fluids (i.e., transmission, transfer case, power steering) in my Jeep to be flushed and replaced, and those same administration issues exist. The hassle and frustration of dealing with the service department aren't worth it, and I won't attempt to have my Jeep serviced at Ron Carter again.

I set up the appointment online, as suggested, but asked for a call back to confirm I did not need to leave the vehicle for several days. I also asked for a price estimate and to confirm the appointment. I did not receive a call back, so called later that day. After spending several minutes navigating the phone menu and bot systems, someone finally came online. They began by telling me that it may take a few days for them to “diagnose” the issue – recall, I’m just getting fluids exchanged and there are no issues to diagnose. The person I spoke with was not knowledgeable at all and finally admitted she was with a support service and not the service department and knew nothing of my service request or appointment. She transferred me to the service department, and after a few minutes on hold, someone picked up and immediately hung up. I then called back and finally reached someone in the department. The rep said he only worked scheduling and couldn’t provide any information about my appointment, whether they could perform the maintenance service I requested, or whether I'd have to leave the vehicle for several days. I was told the service manager would call me later in the day.

I never received the call, but did get a voice mail at 11pm; strange in that the voice mail said it was left at 2:30pm, so maybe he did call and my phone didn’t process it until later. We then exchanged text messages the next morning, but by this point trying to reach anyone and get any details had already become too frustrating.

Interestingly, the service manager said they are under a “whole new management team now” and he understands my issues with previous management, even though all of these issues were within one day and his management team. Perhaps he was referring to my mixed review on service from June, but that was still provided by his new management team.

Needless to say, this is too many strikes and has been too frustrating. I won’t be back to, nor can I recommend, Ron Carter Alvin for Jeep service. I’ve found another dealer to provide these services; it’s a little further drive, but the difference in customer service, facility cleanliness, and making one feel like an appreciated customer...

Made an offer on a car only 500.00 less than asking price. No answer, I don’t live in that area.Let me check availability, but my friend called someone at RON CARTER CDJR he knew. So I already knew it was there, waited all day for that information. BC he was busy at work. Plus he lives 28 miles from there. I’m in Louisiana, They emailed you with no name from whom it is. Told them 3 times, DONT LIVE THERE. Called ALVIN I WAS TOLD BY RECEPTIONIST, is now Friday. He never calls back, called again he never calls back.CALLED THE THIRD TIME, ASK THE IS RECEPTIONIST, is ALVIN BUSY OR DID HE LEAVE FOR DAY. She saids NO, I’LL send you DIRECTLY TO HIS CELL PHONE. He don’t answer, ANOTHER FLEET SALESMAN NAME, STEVE HE SEEMS TO BE IN A BAD MOOD. I was not MAD AT HIM, I was just trying to explain to him what I went through. HE HUNG UP ON ME. They even put a pop up blocker on me, that what the iPhone saided. So I when on Google to write this review. I saw on the Internet that some corporation bought three of these RON CARTER dealerships out at one time. I bought a truck in January texting a general motor SALESMAN in five minutes. I’m very easy it’s either yes or no I understand. I do not have to accept the offer. But besides from my first chat offer with NO ANSWER. I never got to make a real offer to a person. Don’t wanna to call-an get a SALESMAN probably not been there 6 months. An jerked around for hours, It’s just yes or no put it on paper. Email it to me or fax it to me whenever you want.Yes we still use a FAX machine. We have no internet at our small business. I’m going to reach out to this corporation. I found it on the Internet.. These two guys need to be fired, but really the general manager needs to be FIRED. In another thing, they have multiple sites with their staff names an their all different. I had a 2016 hellcat Dealership by my house that’s been in business for over 60 years. Told me you’ll never get a hellcat if you don’t pay for 5000 over MRSP I went to East New Orleans, which is about less than 8 miles from that dealership a got it1000 off MRSP. I think people would rather just hear yes or no and be treated honestly goes a lot further than price. Like I said, I just bought a new GMC in January an could’ve went to Slidell, which is about 20 miles away and got it for 9000 off but I chose my dealer here because they have better service. Only got 7K OFF. THIS ISN OVER YET. I’m going to tell this story to every web site I can find. With some help bc I’m not that great at...