Ron Carter Ford Service — Local services in Alvin

This place is an absolute joke. Multiple times I’ve brought my f150 in for warranty work and it never gets fixed. They keep it for a week and claim that a sensor behind my rear view mirror is going out because of an aftermarket bumper. In addition my service engine light came on because I needed an oil change?? Had nothing to do with the ford app telling me the engine had a misfire… karla Wilson was my service advisor for the last YEAR while I tried to get this issue sorted out and the only thing more dumbfounding than her lack of customer service is her boss Patrick’s incompetence. They literally didn’t fix anything, and gave me my truck back with an additional sensor going off (in the windshield) because of an after market bumper, evidently. I’ll never service a vehicle again nor will I ever buy from a Ron carter again. I spent AN HOUR waiting to talk to the service manager and In that time I repeatedly heard Karla and Doug laugh about how they weren’t ever getting to customers till a week or so later because the dept is so mismanaged and the dealership is a joke, their boss is a joke and nothing ever gets fixed. They laugh about how often the phone doesn’t get answered. Rest assured Karla is smoking plenty of cigarettes though. Breaks every 5 minutes. Maybe that’s why nobody answers when people call. Maybe nothing ever gets fixed because the service manager is worthless too. Spent a ton of money on a loaded f150. I’ll go gmc next time and tell everybody I know the same....

Absolutely the worst Ford service department I’ve ever encountered. Had my F350 super duty for three weeks and still not repaired. Service rep, Karla Wilson should be fired. She does not return phone calls. I’ve left daily messages twice a day just trying to get an update on my truck. She does not return calls. I’ve used Ron Carter for 20 plus years and have never had this problem. I know they sold several years ago so I assume that the new owners don’t provide customer service. Take your Ford vehicle somewhere else....

I was told at 4pm when I phoned that I would be provided a 3.5 mile ride home when I dropped my truck at 530. I told her I would be there at 530. I arrived at 515 checked my truck in and was advised there was no one to provide a ride home for me. I WALKED!! It was 92 degrees outside!! Horrible customer service. Let’s see how the do with my truck. Not expecting much better. I can’t drive it because the driver seat belt doesn’t work. It’s a 2023 Ranger. 6 months old. 8k miles with 3...