Classic Upholstery — Local services in Anacortes

Short version: Probably the worst experience I’ve had with a contractor or trade, and I’ve had a lot. Severe lack of technical detail in their work. Blame customers when things don’t get done correctly. Will not stand behind their work. I’ve never been treated so poorly by any business or business owner.

Long version: I contacted the owner of the business in January to bid a job to redo all of our cushions on our boat. She provided a quote fairly promptly but if was pretty vague in details that I would expect. But, OK, let’s do this in April. I sent her a deposit for the full cost of the fabric.

April comes around and we move our boat to A-town. Fabric isn’t there yet. So, they take some of our cushions and we wait for the fabric. The fabric finally gets there (I’m quite sure they never ordered it until we showed up even though they had our money) after two weeks they finally get going on the job.

We got the first set of cushions back and one was sized incorrectly and had a notch cut in the wrong place. We sent it back and they fixed the sizing problem but not the incorrrect cut of the notch (probably because they would have had to make a whole new cushion. Argh!

Next we get the rest of our cushions for our dinette and most do not fit well at all. One of workers comes to the boat to see what the problem is. She ‘fixed’ the poorly fitting cushions by adding batting to them - not really a fix for an improperly cut foam cushion.

One rounded corner piece was off by 2 “ on both ends. The only way to fix it properly was to redo it.

After talking to the owner and being told that I was being unreasonable, she finally agreed to fix it. I’m unreasonable because I don’t want 1-2” gaps in my cushions. We took it back but they didn’t really do anything to fix it, just added some batting. It looks horrible but we had to leave. Also, they couldn’t even talk to us when we came to pick up the cushions. What a horrible, horrible experience.

So, I guess we’ll have to find a more competent company to work with which is hard because we live and travel on our boat.

I would push this further but life is too short.

Classic Upholstery - striving...

Called the police on my writing a review a second time - is this the type of company you want to work with?

Missed first appointment

Gave us quote, that was accepted with us providing the fabric. (A nice gesture)

Then ordered a fabric without us being involved.

Made us pay half (wanted it paid in full) of the fabric they ordered by mistake

After 8 weeks into a 12 week job they said they no longer wanted to do our job, right before the summer cruising vacation.

They canceled us a customer and blamed us for their error, and claimed we changed our minds. (We went to someone else and used all the fabric we originally ordered - no changes)

They then say they are very busy and do not want us, and that their board of business is full. To which I reply - “I can help with that”. I write good and bad reviews all the time, as that is what this is all about.

Owner of Classic calls the police and reports that I threatened her with that comment. To which the police say that I am very much in the right to post these reviews.

So today after 7 months of this project going to another upholsterer, the police call me again to say that the owner still has an issue with me and that she wants them to do something.

So this is how Classic deals with issues and customers that do not agree with them.

Buyer...

I have been in the design industry for 24 years, I know how the process works. Beware of Classic Upholstery..... their lack of ability to manage a simple project, pick up the phone to ask a simple question, or follow directions, almost borders on incompetence. They didn’t even have my correct name on my first quote and forgot about one of our appointments.

They ordered fabric that we told them TWICE that we had NOT made a final decision on, then charged us half the cost of the fabric for THEIR MISTAKE. A simple phone call or email or taking notes would have solved that issue.

After two months they decided they didn’t want to do my job anymore and didn’t bother to let’s us know until we called.

Incompetent, incapable, poor communication and...