H&K Chevrolet of Archbold Inc. — Local services in Archbold

My wife and I arrived at the Archbold, Ohio dealership on the afternoon of January 18, 2023 to test drive the 2011 Ford Explorer… and it was pretty much clean inside and out. During test drive, we noticed that windshield had two small chips, windshield wiper switch wasn’t working properly, a clunking noise coming from suspension area, and check engine light was on. During the test drive we pulled into the parking lot of Sauders Village to inspect engine… at which I conveyed my concern with the engine timing chain and the expense and possibility of having to replace it. So, upon return to dealership… their mechanic discovered the front struts needed replaced. Then during our conversation with the service manager… he assured my wife and I that they would take care of all of the issues discovered during the test drive… but might take a few days to get parts. On Jan. 27, 2023 my wife and I returned to the Archbold, Ohio dealership for our second test drive… and everything seemed to be fixed… the service manager indicated that the spark plugs were replaced, which should take care of the check engine light issue… but both the service manager and office manager Jacob informed me that if the engine light comes back on to give them a call. On Jan. 31, 2023 I dropped off Explorer at A Plus Auto in Fostoria, Ohio to check over for me and determine the reason for the check engine light on again… and per Adam, our personal mechanic, the main issue with engine was the P0420 code indicating a problem with catalytic converter. On Feb. 01, 2023 I texted Chris, the salesman at dealership… and informed him about the problem, and he informed me he’d get with service manager and would get back with me. Later that same day… they agreed to make the repairs at no cost to me, which would require the replacement of the catalytic converter. On Feb. 07 2023 my wife and I arrived at the Archbold, Ohio dealership and dropped off the Explorer at 9:00 AM… but due to the distance from our home to dealership, we decided to just wait around area until repairs were completed. At or around 2:30 PM, repairs were completed at no cost to us. Overall, the salesman, service manager, office manager and all staff were extremely honest, professional, courteous, and were great to work with during this process… and I would highly recommend to my friends and family. Thanks for making our used vehicle purchase a...

They put our family at risk — and refused to take responsibility.

We purchased a 2018 Nissan Titan XD from H & K Chevrolet of Archbold in December 2024. The very first time we drove the truck after delivery, the check engine light came on with a P0300 code. Over the following months, the issue persisted despite visits to multiple certified Nissan dealerships and trusted mechanics, diagnostic testing, and costly repairs. Eventually, we were told the truck needed a full engine replacement—after it left us stranded on the side of the road with our three small children.

A certified Nissan dealership later pulled the national service history and discovered the engine codes had been cleared prior to our purchase. H & K Chevrolet never fixed the issue—they simply did a basic oil change and sold us a failing vehicle, hoping we wouldn’t notice.

When we pushed for help—clearly aware that they had sold us a vehicle with a known issue—their sales representative informed us that the General Manager, Logan DeTray, was willing to offer $500 toward diagnostics related to the check engine light. That amount barely covered a fraction of what we had already paid out of pocket and did nothing to resolve the underlying problem. Despite repeated assurances that they would “make it right,” they failed to do so.

To date, we’ve spent over $10,000 trying to make this right. Logan, the General Manager, refuses to speak with us directly. Additionally, we discovered a nearly identical complaint filed with the BBB in June 2024, and there are multiple public reviews on Facebook, Google, and CARFAX (dated November 2022, April 2023, and March 2024) describing the same check engine light problems and unresolved mechanical issues. This demonstrates a pattern of negligence or possible misrepresentation, not a one-time mistake.

We’ve filed a formal complaint with the Ohio Attorney General, but the damage has already been done—financially, emotionally, and to our trust.

Think twice before buying here. Ask for a full inspection report (which we did and they danced around), and don’t be fooled by a quick sale or polished promises. They knew. They sold it anyway. And they...

I'm not big on writing reviews, but I believe in giving credit where it is due whenever possible. H and K auto has exceptional committed employes, from first contact to closing Chris was absolutely fantastic to deal with. Chris was very polite and friendly and was able to respond fast and efficiently to any questions I had and helped guide me through the buying process for my interstate purchase since I'm from Pennsylvania. Im a 30 year old mechanic who looks young for my age, and I'm normally not impressed with service experience from car dealers as they normally think I'm a child with no money or try to take advantage of this young looking kid who doesn't know anything with crazy mark up prices. I was treated with curtsy and respect throughout the whole process and that alone makes this dealership a cut above the rest. They have there own service garage and pre maintenance all there pre owned vehicles before sale so it's ready to roll off the lot, and looking through there lot selection I was blown away at the condition of all the pre-owned vehicles there, they don't have a single lemon in the whole lot. The asking price on there pre-owned selection is incredible, a lot are priced below booking value for quick turnaround on inventory so if your interested in anything on there site get ahold of them or it'll sell fast cuz you don't see reasonable pricing on quality vehicles anywhere anymore. I looked for this exact car for over 2 months straight and everyone I found was marked at least 2k over market or had crazy miles and this one was actually marked 1500 under booking with only 100k miles. All in all it's a absolutely gorgeous car in perfect condition with full Carfax report and 3 months serious xm trial upon purchase. Paperwork took all but 15 minutes, fastest buying process I've ever been through. It was a 14 hour round trip to pickup the car and I'd do it again in a heartbeat to find quality service and vehicles at this level. I can't recommend them enough, if your in the market for a new pre owned vehicle, even if your from a different state, H and K auto will make it worth the trip...