Charming and Main — Local services in Argyle

Unfortunately the customer service / return policy / store credit seems to be unorganized and complicated. It was only after returning an item for store credit that I realized they send it as a discount code vs. a true store credit. This unfortunately means even if you’re buying multiple items you cannot use any other discount codes you have and you can’t qualify for free shipping unless you spend $89 after using your store credit. This seemed odd to me and I sent an email asking about it but it’s been a week and a half and I still haven’t heard back. At this point I would’ve rather returned the item for my money back but unfortunately when you choose that option they don’t return the full amount back to your card.

The quality of the Judy Blue jeans are good but can buy elsewhere from other...

HORRIBLE return policy!! HORRIBLE customer service!! THEYLL EVEN BLOCK YOU ON FACEBOOK IF YOU GIVE A NEGATIVE REVIEW ON THEIR ADsThe item I’m returning wasn’t even taken out of the package. I ordered a 14 and a 16. Tried the 14 on first and it fit so there was no need to even take the 16 out of the package. How do you operate an online clothing business but refuse to allow customers a refund if they need to return items. I don’t care how many times your policy is posted on your website, it does nothing to serve your customers and only furthers your scam. It seems like you want to be in business but don’t want to actually do business. How can we afford to do business with smaller companies when this is how they treat consumers? I’ll switch back to...

Buyer beware!! Really disappointed in their return policy. Lots of options to shop similar items and Judy Blue jeans elsewhere with more customer service oriented policies. Be sure to read the fine print before you purchase anything from the shop. Zero stars if possible

Edit to add when I emailed you about returning, you said it’s only for store credit you will not refund my purchase. That is what I think the buyer should be aware of. You cannot return the items you have to to purchase something else in exchange. Poor customer...