Hometown Furniture Athens — Local services in Athens-Clarke County Unified Government

We purchased a sofa table from this store on a Friday afternoon but they didn’t have it in stock so they said they would give us a call the following Thursday when the item came in. We did not receive a call on Thursday. We called on Saturday to see if the table arrived, the lady on the phone said it shows it was there but she would go to locate it and call us back. When she called us back she let us know that a small side table arrived instead of the sofa table that we had purchased. She did some digging and found that they had tagged the sofa table incorrectly and it was the side table tag that was on it and that’s what they ordered and the difference was over $300. She apologized and said she would have the manager call us when he got back in, which would not be for 2 days. We did not hear from the manager 2 days later but gave some grace time...of 6 days. Still did not hear anything. Called the store again today and the same associate said that she spoke with the manager and that we could pay the difference to get the table that we thought we had originally purchased, even though they had tagged the item incorrectly and even though we were now 2 weeks past when we thought we would get the table, and 2 weeks past anyone at the store bothering to give us a call to go over the issue. Poor communication and customer service to say the least. We’ve asked for a refund and will...

We bought a refrigerator from Badcock Athens, Ga location. We were told by the delivery drivers that they would be back the next day to hook up the water line because they didn’t have the proper tools with them to hook it up. We called the store the next day to see when they were going to come hook it up. We were told they would be there later. We were then called back a little bit later saying they didn’t hook up water lines, which is incorrect because I had called a week or two ago about purchasing a refrigerator and was told they hook appliances up except for dishwashers. Then we discovered that they didn’t even leave a water line with us to hook up. I called the store and was told they don’t supply the water line. I’m giving it a 3 star rating only due to the fact that Monica did an excellent job completing the sale of our refrigerator. The customers should be told that they don’t install nor do they supply...

I absolutely love Badcock in Athens GA on Lexington Rd. The staff there are amazing. I’m a repeat customer because of the staff and the ease of doing business there. Today I ordered a new stove. I am not exaggerating when I say the entire process was less than 10 minutes. They pulled up my account, we found the item I wanted, the order was placed, down payment was taken, shipping date was received, and I was off the phone and done in less than 10 minutes. It doesn’t get better than that. I just wish I remembered the staff members name that assisted me. She was amazing and deserves...