Best Buy Warehouse — Local services in Aurora

I bought a Samsung 70’ T.V from Best Buy and was scheduled for delivery on December 15th. I received my delivery from an actual BB truck and it appeared I un-damaged. I hired a Home Entertainment Installation company to mount the tv in which they charged me $800 to install new outlet behind tv and mount. Once they took it out of the closed box, hung and removed the protective plastic, they tried turning on the tv and immediately we see rainbows in top left corner of tv and it doesn’t power up at all... Broken tv.

So I call customer service and spoke with a rep and I explained what happened and requested a new TV. I informed the rep that I had just paid for mounting and installation to another company. She stated that I that she was sorry but there was nothing that she could do for me regarding having to pay another installation fee. I was then charged $150 for what I was told the cost for mounting after Best Buy came back out to swap out the bad TV for the new. Come to find out she charged me $150 only to install the feet and power up the TV. Of course that's not what I asked for and I could definitely have put the feet on myself.

Today the 24th of December was my new delivery/install date. Best Buy sent a 3rd party to deliver my TV in a old beat up Ford F150 truck. 2 delivery drivers come to the door with the new TV and the main driver was coughing all over the place and my family was all here. I shouldn't have to explain how bad that is during these times. The delivery guys were not certified to hang TV's. Why were they sent to my home when I was specifically told by a Best Buy rep that they were doing the TV exchange and that my TV would be hung by the same crew.

I called once they left and was hung up on 3 times and never transferred to a manager as I requested. I even told the last rep that I spoke with that if the phone happens to disconnect, to please call me back.. I have yet to hear from Best Buy.

So here I sit on Christmas Eve with absolutely no answers and no entertainment for family whom came to visit out of town.

I need to hear from someone...

Best buy as whole does a great job making the purchases easy but getting support after the fact is difficult. I purchased a Dishwasher that need to be transferred from their warehouse 30min away to my nearest store. After the pick up date kept getting delayed and after two hours of waiting on the phone I was able to change my pick up location to their warehouse. When I pick-up up from the warehouse, everyone was friendly and they load it into my SUV. Shame on me for not checking model number on box. I get it home a they gave me wrong dishwasher. Another long wait time on hold and have to wait another couple days as they will not let me return it myself. I have to wait for them pick it up per there return policy. Only reason I am not giving them one stars, is because I will own up to the fact that I should have checked the model number before they loaded me up. Between all the delays and waiting to have the dishwasher exchanged, I could have purchase through a competitor a had it delivery and installed in same amount of time. I purchase quite a bit with best buy and they are easy to work with when things going good, but when an issue arises they shut down and it is a pain in the a$$ to getting anything corrected. Only if Costco would have carried the washer...

Don't know what I was expecting, but experience was good. Needed to replace a microwave oven and didn't want to wait for over a week for delivery. Good news is a new clean facility with friendly staff. So-so news, it's not really centrally located as it's way out by the Denver Airport... so for many like me, it's a journey to get to (luckily, I had to pick up someone from the airport so I combined trips. Obviously, it can't be central to everyone so not really a prable and access to 70 and 470 very easy. It was a bit different checking in to get the microwave... had to talk to a video doorbell ringer. I get it. More efficient. But was a bit different. My only suggestion, post a sign to show direction to pick-up door. Had a cute conversation on perspective. The doorbell video guy said drive around the building to the left at the doors. Well, from his perspective, the pick up doors were to the left. But from mine, they were to the right... we settled on... ...