Saddle Rock Golf Course — Local services in Aurora

Unprofessional Staff and Unequal Treatment

I am deeply disappointed with my recent experience at Saddle Rock Golf Course. From the moment my group and I arrived, we encountered a series of problems that made our day of golfing anything but enjoyable.

Firstly, the employees seemed utterly bothered by the simple task of retrieving the golf clubs we had rented. Their lack of enthusiasm and professionalism made us feel unwelcome right from the start. It's disheartening to pay for a service and receive such subpar treatment.

Additionally, we communicated clearly that our group was split, with both experienced and novice players. Despite this, we were asked multiple times if we had played golf before. This unnecessary repetition only added to our frustration and impatience.

The most concerning part of our visit was the disrespectful comments we endured while playing. These comments were not only hurtful but also entirely inappropriate. It's shocking to experience such behavior on what should have been a relaxing day.

What was even more disheartening was the unequal treatment when it came to the pace of play. Only our groups with majority minority players were singled out to pick up the pace, while another group of white players was allowed to proceed without any interference. This blatant discrimination is unacceptable.

Furthermore, despite booking well in advance and confirming our reservation the week prior, our group of 12 individuals was not properly accommodated. It was clear that our presence was not a priority for the staff, which left us feeling disregarded and unwelcome.

The goal of golf should be to create an inviting and supportive environment, but we felt anything but welcomed. The negative encounters with staff members, especially Gordy and Richard, were the icing on the cake. Despite the fact that the group ahead of us was significantly slowing down gameplay, we were the ones targeted multiple times.

I want to emphasize that our intention was to have a memorable day of golf, but the unprofessionalism, unequal treatment, and discrimination we experienced left a lasting negative impression. I hope that the management takes immediate action to address these issues and ensures a more respectful and inclusive atmosphere for all patrons.

These incidents have been recorded, and I believe it's important for others to be aware of the troubling experience we had here. I hope this review prompts positive changes within the...

Title: Extremely Disappointing Experience at [Golf Course Name]

Rating: ★☆☆☆☆

I recently had an incredibly disappointing experience at Saddle rock that left a sour taste in my mouth. It's unfortunate that I have to write such a negative review, but I believe it's important to share my experience with others who may be considering playing at this course.

My friends and I had made a tee time well in advance and were eagerly looking forward to our round of golf. However, upon arrival, we were informed that our tee time had been cancelled due to a supposed no-show that happened 45 prior to our tee time. The lack of professionalism and poor communication displayed by the staff was alarming.

What made matters worse was the fact that the golf course made no effort to accommodate us or make up for their mistake. They offered no alternative tee times or any sort of concessions for their error. Instead, we were simply handed a couple of buckets of balls as if that would make up for the inconvenience caused.

It's truly disappointing when a business fails to take responsibility for their mistakes and shows little regard for their customers. The lack of effort to find a solution or make amends for their error speaks volumes about their customer service.

Furthermore, the poor customer service extended beyond the incident itself. The staff members we interacted with were dismissive, displaying a complete lack of empathy towards our situation. Their attitude only served to compound the frustration we were already feeling.

Ultimately, the experience we had at Saddle rock was far from what we had expected. The lack of professionalism, poor communication, and the absence of any attempt to rectify their mistake left us feeling undervalued as customers. I cannot recommend this golf course to anyone looking for a pleasant and...

I would love to give a 5 Star review and the only reason I am not is the fact that although the course was in great shape for early April, the course conditions certainly weren't good enough to be charged 70 dollars to play on. I do not not mind paying for higher priced Green's Fees, but I would like to course to be in better shape. Having said that, I will say that the Greens were in fantastic shape! Very smooth and the ball rolled perfectly. At one point around hole 7 or so the Ranger came by and pretty much yelled at us telling us to hurry up and to play faster. I didn't really appreciate being yelled at, but I couldn't understand what he was talking about. We were on the the Green, the group ahead of us were still teeing off and the group behind us was 2 holes back. I just think he could have been a bit more polite and paid more attention to the Groups that may have needed to speed up. Other then those 2 minor complaints I had a great time playing this Course. It had been about 7 years since I had played Saddle Rock and after playing here it certainly won't take me another 7 years to come back! What a...