H-E-B Pharmacy — Local services in Austin

I absolutely loathe this pharmacy. I called to have my mom’s rx transferred from a different HEB, and spoke with Frankie who told me it will be ready in 1.5 hours. Mind you, I called after 5pm. I leave work to head to the pharmacy, walked in and Hania was at the counter. She asked, “how can I help you?” And I told her that I’m here to pick up a rx for my mom. I gave her the dob, and she rudely says that it won’t be ready until tomorrow. I told her that I spoke to Frankie that it’ll be ready in 1.5 hours. She goes “oh I didn’t know that you did a phone order. I will mark this as urgent then.” I told her that it was important to pick up medication because she [my mom] was down to her last pill. So she told me that it’ll be ready in 15 minutes so I waited in the waiting area with the chairs. I was not happy. 15 minutes is up and Hania called me to the counter. She was so rude, and even more rude now that the rx was filled. I asked her who was the pharmacy manager and she said “Joe but is there an issue?” I said, “yes. And I won’t be coming back to this pharmacy ever again.” And left. When I get home, my mom was inspecting the medication, and she told me that they filled the wrong medication. This is when I became more livid. When I spoke with Frankie, he saw the correct rx in the system, and said he would work on it. But I wasn’t understanding why THAT HEB where Hania told them to fill an urgent rx, FILLED THE WRONG MEDICINE! I called back and spoke with the MOD Danielle, and I explained to Carlos what was going on. Carlos has always been nice to me, and always helped me out if I needed a transfer or when I call to check on the status of my mom’s medication. I then spoke with Danielle, and she told me that she will let the pharmacy manager know what’s going on. She advised me to call back that Monday as well. I never got around to calling him back because I’ve been swamped at work as I work in a doctor’s office. The lack of customer service and attention to detail at this HEB pharmacy is unreal between Frankie and Hania. I still will not come back to this location after having this...

Gave me the wrong needles for my dogs insulin. Said to come back after me getting home, told them wasn't going to do that. Blamed me for not checking the bag contents!? Hadn't had this issue since 8 months ago when the vet across the street first sent the prescription. Was told the needle exchange would be a one time deal and only for today!? The rep blamed the vets prescription for the mixup, mind you, as I stated before, I hadn't had this issue since 8 months ago, since then the correct "box" of needles has been given every refill! Ended up calling corporate to report the issue, shouldn't have to go back/forth about these types of issues! What happened to the customer is always right!? I guess when you get larger, you lose sight of customer service. I paid for their product, I expect to get what I paid for, not settle for less! This isn't food we're talking about here, this is people's medications! If you can't get it right the first time, then maybe you shouldn't be working in that department. You want us to check each time we go there!? How about you each check, double check and triple check to make sure the customer gets what...

I use this pharmacy all the time and I love it. I would like to say that I called in tonight to inquire about returning an obviously unopened machine ( not medicine, a machine) to the pharmacy as my mom is sending mine home. I talked to a man that was filling in at the pharmacy he said his name is Joe but he also said the managers name is Joe so I’m not sure if he was lying or being honest but I let him know the situation and he said they can’t take medications back as I explained it’s not medicine only a machine which is why I inquired he told me I could talk to the manager and when I asked the managers name and if it was possible for him to leave a note that I had called he was silent for a bit and said “well I don’t think he’ll be able to do anything” and I asked well if he wouldn’t be able to do anything why would you tell me to call him? And he said “well just if you wanted to” I don’t appreciate being treated as incompetent or as if you’re saying something just to get me to “shutup” and off the phone. I honestly expected more because I always have such a pleasant experience with the pharmacists at...