South Austin Pool Service — Local services in Austin

When I had a new chlorinator installed, the service tech who did the work cut off a separation tank line and didn't reattach it, which immediately caused a diverter valve to leak. As the leak got worse, I tried to get him out to fix it but after a few promises, he ghosted me. I had two other companies come out and look at it and they too ghosted me. Apparently dealing with pipes is daunting for some pool service companies. So when Derek with South Austin Pools showed up and said, "I love working on pipes," I knew I'd found my new go-to pool service company. Derek arrived around 5 pm because of a delay with a prior job. Normally, I would just assume he'd take a look and say he'd come back another day, but he just dug in and got the job done in about 90 minutes. Amazing! This job that scared away other pool companies was accomplished in no time, simply because the service tech was a professional who knew what he was doing and enjoyed the work! And to top it off, their rates are very competitive. I plan to make South Austin Pool Service my new repair and service company for all things pool-related and can't recommend them...

Billie and Derek are great! A mom and pot business that will take care of you better than any larger company.

On a Wednesday my 10 year old Hayward 2.7 VS pump would not start up. I called SAPS around 10 am. Billie said she would move things around on the schedule to be able to get out to me as soon as possible. That day, Derek arrived at around 7.30 pm. He diagnosed the problem as a shot controller, which required a new pump.

The next day Billie emailed an estimate to me for a 2.7 Jandy epump, replacing the media in my sand filter and rewiring my system to a modern set up. I accepted the quote right away as the price was very reasonable.

On Saturday they came out and did all of the work. The pump is excellent, the filter works better than ever, and the rewiring is great. My system is much better than before.

You cannot go wrong with SAPS. They had everything done only three days after I first called them As owners, Billie and Derek will give you much better service than any...

I needed help with my pump and Derick was great to work with. He even fit me in a day early to his schedule and was quick and efficient. He was very up front about what the approximate cost would be prior to having me commit so I could make an informed decision on the cost prior to the service call taking place.

Later I had a follow up question regarding potentially other services and he didn’t try and upsell me. He gave me honest feedback and I just was very impressed with the level of service, quality of repair, integrity, and just the general vibe of the business.

I’ll definitely use in the future and would recommend them to anyone else needed help...