Essential Escape Spa + Yoga - Avon — Local services in Avon

I never usually give bad reviews but lately it seems like either people just don't care about their job or they hire individuals who don't know what their doing. I bought a gift certificate for my dads birthday back in July. It was worth $60. We finally decide to put it to use yesterday before his surgery. We made an appointment online for yesterday morning, (I screenshot everything) and once my dad drove all the way out there the kid at the door gave him the run around about entering the building. He told him he needed his information before entering, which is fine but when my dad gave it they couldn't find his appointment. A woman told him they didn't do $60 gift cards and his appointment was never scheduled. She rescheduled it for later yesterday and he went back and then she charged him and extra $20 for the neck & back massage he got. She said it was $85 and that online it would never say $65. She over charged my dad for his appointment and also lied about the price. I have proof about the date/time and the gift card. He even gave the girl an extra $20 for the massage. It wasn't that girls fault but I think this place is very unprofessional. I would never suggest this place to anyone much less get an "online gift card" since they apparently don't honor them.

Edit: Sorry for my mistake? No mistake here, I have my proof as well. I would not schedule something after his surgery. Im not that incompetent. But you might want to check your website and fix those errors. Don't have neck & back massage for $65 if its not available. And maybe have nicer people that know what their doing next time. Our confirmation said Tuesday 8:30 am with K&K. If that opening wasn't available you shouldn't have had it as an opening on your list online. Since I've posted this you've called my dad several times while he's at work and I get it you're trying to get this right. But he paid you your extra money and now you have a bad review for not doing your job....

Overall I had a good experience here. The space is warm and inviting and very clean. Jazmine was very nice and gave me a good massage (albeit a bit rough at times - but it was a deep tissue and I have a lot of tension so it makes sense). I wish I was on my stomach a bit more as I feel more comfortable and able to relax on my stomach, but I think it was easier to have me lean my neck to each side so she could get my neck and shoulders easier than on my stomach, so that makes sense, just a bit bummed as I felt like I couldn’t relax as much. Also, I had scheduled a 90 minute message and the 4 stars comes in because it was 90 minutes from literally walking into the massage room to being done and walking out the door - I should have gotten 90 minutes on the table as that is what we paid for. So feel a bit jipped from the sense -I was also waiting on the table after getting undressed waiting for about 5-10 minutes. Which is not big deal but was cutting into my time. Overall I’d say my massage was 70-75 minutes instead of 90. That part was the biggest bummer and that I just couldn’t relax into the table because I wasn’t on my stomach except for...

I LOVE this place. I have been a long time customer at their Strongsville location but I had to check it out. Their Strongsville store is cute and cozy with a rustic charm and this one is just as cute inside with a farmhouse vibe. It’s huge inside too, I’m in love! My massage was amazing! This woman has a gift. Heather found every sore muscle in my body. They were able to get me in last minute which was awesome since life is so crazy right now. I love knowing that I can come to either of their locations and expect a great massage....