Khan El-Khalili — Local services in Bailey's Crossroads

I've shopped in this location several times in the past Never thought to do any review.past experience it seem employees Did not have the best customer service you would expect being an Islamic shop. They were not attentive and knowledgeable about the products. That actually discouraged me from going there more often.Fast forward to 2022,I really wanted to buy authentic incents and look a pricing on prayer beads and other items. When I first tried to enter the store they still had a mask policy sign on door so I hesitated to enter until I watched other customers go in unmasked so I went in and I asked an employee is it ok to be unmasked she clearly stared me in the face and walked away without response I know she worked there because she went behind the counter and still ignored me.I believe she may have been Hispanic and did not understand me I wish she still at least tried to respond.so I asked another lady behind the counter once she had finished assisting a customer she immediately kindly and respectfuly gave me an answer about the mask policy,further when I felt I needed help and had questions she still kindly assisted me and when she was not knowledgeable about some things she still went above and beyond to help me this inspired me to shop more comfortably and confidently. There was also a gentleman who was kind too. I walked to this location since I don't drive so I had some other bags on me from shopping.to make them feel comfortable and to free up my hands to shop I asked if I could leave my bags and my unpaid items at the counter.which the gentleman allowed. in the end I shopped for more items and spent over 50 dollars that I was not & would have never done in the past.and I am pleased with everything I purchased all items quality. I grew up here and have been in retail management for more than 20 years, its hard to find great ppl who exude customer service excellence. I told my husband about this visit we will shop again because of the two staff I mentioned Hannah and I did not get the gentleman s name if the owner sees this review and speaks to her she can tel who the young man was I would give 5 star however the lady whom was my first point of contact in the store ignored me I don't know why so I won't call her rude .I would recommend all employees should go for better training on how to represent a company that does not belong to them . For the owner know that you have to assets in your store that will bring more Blessings/Baraka because of their good deeds that...

Bought a silver Azan clock on January 22nd and the packaging showed the clock has a space for batteries and a plug which was great because we wanted to hang it without using the wire. Came home and found that the clock has a European plug and did not have a place to put batteries. Came back today to exchange it and they were not happy about that. I think the only reason why we got the exchange was because of the pleasant man in the hat (might be the owner) who told the other guys at the register to exchange it. But when we got to them they were being difficult and said “someone would have told you it doesn’t allow for batteries when you bought it” - the one who said that is the one who sold it to us and did not tell us that. I said it clearly shows on the packaging that the silver azan clock allows for batteries (and pointed to it) and they said it doesn’t matter because someone would have told us that. 🙄

We got the black azan clock which is in the same exact packaging box as the silver and opened it to check to make sure it takes batteries. This one turned out to be $10 cheaper and they made us buy $10 worth of stuff instead of just giving us the money back. Poor business ethics and poor attitude. Should have just bought one off of Amazon.

20 min on the drive back to Maryland we checked the box and they packed the silver one that we originally bought and now we have to go back to get the correct one. I called them and they cut me off and said “yes we know”- they had our number and could have called when they realized their mistake. I recommend going to a smaller shop that doesn’t have such stringent return/exchange policies and has honest...

I’m a huge perfume connoisseur so I was excited to hear about this place went there walked in wasn’t actually that busy. There were a few people at the counter. I guess getting some consultation but I had to ask for help and one lady just after I waited in line to get help. I asked her where a certain perfume was, and she just pointed in the direction of it and moved on with her business. I find that extremely customer service oriented. It’s also very chaotic. There’s no clear way to differentiate women’s perfume for men’s, and given that most of the I believe language on the bottles is potentially Arabic or definitely some sort of Middle Eastern language. I would think that the people who work here would have more consciousness to be available to open, but they were not for the most part. It was rude. I walked out within 15 minutes of being in a place because I didn’t know what to buy, and usually when I’m buying perfume at any other location, like Macys or I don’t know any place there are people available to help you so I wasn’t used to that sort of disorganized way and quite frankly rude way so I won’t be going back. I’m not even interested and it’s even questionable whether the perfume is authentic anyway. I actually relate the pride and concern that Business is half of their customers is a way that they take pride in the value of their product and given the way these workers and owners of whomever was in there working took care of their customers I’m assumed that the product is is not legitimate so I do not want to be bothered with this place. I won’t...