Elizalde Jewelers — Local services in Bakersfield

Today was a disappointing visit at this establishment. I have a bracelet with three pendants of Saint Benedict all three are linked to the bracelet with a small ring of gold wire. The ring has been worn-out by daily use and I went to have it looked at and repaired. I purchased the bracelet and pendant about three years ago at this store and have come for the exact repair before. The girl who took the time to help me was not willing to work on getting it fixed because she didn't see any issues and that it wasn't worn-out as I stated. This was at the main store, I also went to the store walking in from the east doors and they said they could fix it but were charging $15 dollars more from what the other store had quoted me. Bad customer service and denying the fact that my item was in need of repairs. I wish Armando (Owner) would have been there, he's always willing to help. He himself has helped me with past issues and has always been more than happy to take my request or modify...

I bought few chains, charms, ring from them before the girl that took take care of me that day was persistent for me to take a chain because it was on sale. I get it that she wanted to sell an extra chain but she she sold me something that I took twice to get fixed. I went to just do a single a trade and she didnt even offer me a fair same price offer instead gave me another chain and balance of $420 like are yiu serious? Worst customer service ever and all she said was sorry. Like never again would I go here and honestly everyone that this comment can help never let them push you to get anything youre not sure of or go elsewhere. Im so disappointed poor customer service too. Like...

Manager at the mercado latino overcharges & hides behind her employees she was there when I first went to get my necklace fixed she had the girl helping me charge me extra 30$ for something they didn’t even change and when I asked why it wasn’t fixed she tried to say she wasn’t there that day so when I recapped what was said by her that day she started making other excuses she didnt even try to help she was just letting her workers struggle to find any excuse they were all saying different things when they would try to explain they all contradicted each other.....