3 Putt Properties Airbnb Mgmt — Local services in Banner Elk

Writing here to discuss my negative experience as the above company in dealing with an individual named Eric. I had a reservation at a property to attend my sister's wedding. I was instructed by this person via text message (off the Airbnb app) to cancel my reservation at my stay. I was extremely hesitant as the refund policy on Airbnb was very clearly stated I was past the point of receiving any refund. I was ensured I would receive a refund anyways, and to my detriment I cancelled. I requested a refund multiple times and have not received it.

Requiring a client to go through multiple extra steps for an inconvenience not caused by the client just for the client to get their money back is objectively bad customer service. I recommend exercising due diligence in regards to this customer service issue when choosing to use this company to manage your rental property.

UPDATE: After escalating the issue with Airbnb I was given the following message: " I also want to inform you that the next time a host asks you to cancel a reservation for any reason, please allow the host to cancel the reservation on their end. This will ensure that you receive a full refund immediately. Alternatively, you can call Airbnb customer support for assistance. In situations like this, hosts are not trying to avoid providing a full refund; rather, they are attempting to avoid penalties from Airbnb for canceling a...

3 Putt Properties has been an absolute game-changer for hosting in the Blowing Rock area. Their team is professional, responsive, and truly cares about both homeowners and guests. They handle everything seamlessly—from guest communication and check-ins to cleaning and maintenance—so I never have to worry.

What really stands out is their attention to detail and local knowledge. They know the Blowing Rock market inside and out, and it shows in the way they optimize listings, maximize bookings, and keep properties in excellent condition. My guests consistently leave positive feedback about how smooth the experience is, which I credit to 3 Putt’s management.

If you’re a property owner looking for reliable, trustworthy, and top-tier Airbnb management in the High Country, I can’t recommend 3 Putt...

3 Putt Property Management talked some big talk during our initial phone conversation...it was hard not to be skeptical that he could deliver all that he promised. We were underwhelmed by our current rental income and dissatisfied with the level of service we’d been receiving at a big rental management company. We decided to give Eric and his team a try, and we are really glad that we did! Eric and his team surpassed our expectations and delivered as promised - he got us ramped up right away and the transition was easy and seamless. Not only are we making much better rental income with Eric, the level of communication and personal care is unmatched. Thank you Eric and the...