Wickstrom Lincoln — Local services in Barrington

Michael Kajdanowski, our Sales Professional, created an enjoyable and stress free experience during our selection and purchase of our new vehicle. His demeanor and vast knowledge set us immediately at ease. We were able to inspect different vehicles and options, comparing specifics and referring back to our extensive research. Once we finalized our decision, the purchase transaction was professionally presented, streamlined, and honest. Pricing and available discounts were clarified, in detail, including the rationale behind each line item.

We visited two other Lincoln dealerships in the week prior to our visit to Wickstrom Auto Group. In addition, two days earlier we were prepared to drive to a third dealership after exchanging numerous e-mails which included a trade-in value and final price only to learn the vehicle sold while in the midst of determining an appointment time.

We decided to visit Wickstrom Auto Group due to their inventory; their online inventory included a minimum of three vehicles that met our parameters, and we hoped the two hour drive was worth the probability of availability. It was a sound decision. Once on site, Michael offered and completed a search that combined all of the options we preferred from the targeted vehicles. He did indeed locate one, but we elected to purchase our original top selection. We were allowed time and privacy to discuss our decision, absent of any dread that often times can be associated with a dealership representative's interactions. We actually welcomed Michael's inquisitive nature as it benefited our experience.

The open concept inside of the dealership was welcoming and completely unique to anything we have experienced prior. The conversations were relaxed and the capability of viewing documents on the wall screen created an all inclusive atmosphere. It always takes a team to complete a financial transaction of this multitude, and everyone involved was close by due to the showroom design format.

The Finance Manager, Nick Gerling, was proficient and respectful. The transaction processed quickly and they completed all of the needed tasks with the information we provided. We did not have to place any calls to our insurance company or financial institution as everything was executed for us. It was unlike any other past dealership purchase.

Michael continued to accomplish a few requests we had, and once we were officially the owners of the Nautilus he mentored us on the multitude of functions and operation of the vehicle. He assisted us in programming our preferences and his patient and fun personality never wavered throughout our orientation. We will forever remember the "taco holder".

To spend hours driving to and from Barrington, Illinois to finalize a major investment would assumedly be an unpleasant necessity in order to obtain a goal. We actually left the dealership commenting how fortunate we were the first three dealership inquiries failed. To further add to our positive interactions, the communication in the following days has been stellar. We would like to offer our congratulations to the entire team that makes Wickstrom who they are, and our gratitude to Michael for introducing...

I purchased a used Navigator from Wickstrom Lincoln, as an out-of-state buyer. Unfortunately, I've had a terrible experience with the sales manager, an overall lack of professionalism from him, and a lack of engagement from any member of senior leadership, even upon my requests to speak with someone else. The vehicle stated 19,xxx miles, and stated it is a Certified Pre-Owned vehicle. Wickstrom voided the warranty, by applying a leather treatment to the rear seats, which is now flaking off. A sales associate confirmed a treatment was applied, which did not cure properly. I sent Wickstrom a video of the issue and my local dealer confirmed there was a third-party leather repair, which has voided the warranty. Wickstrom has never acknowledged my questions about the seat or even the video, they have ignored it in an effort to avoid it. There was a full vehicle vibration, confirmed by my dealer to need 4 new tires. A Wickstrom service record states a vibration from their tech. Wickstrom agreed to pay for the tires and spoke with my dealer to confirm the repair and that they would reimburse me for 4 new tires. After the tire installation, the Wickstrom sales manager refused to reimburse me. They agreed to pay for the tires initially and stated that was all they would do. When I asked how we would resolve the interior issue, they suggested the deal was tires and that was it. They felt that paying for tires would ignore all the other issues, for a vehicle they have serviced since new, and sending through the CPO process, which still needed many repairs. They voided a warranty and will not acknowledge it. I have been an informed, professional consumer, leaning on them for resolution, reaching out to senior leadership, asking for someone other than the emotional sales manager to contact me; I had enough of his threatening, yelling, arguing, instigating phone calls, and informed senior leadership of this. Wickstrom leadership has made no attempt to resolve...

Outstanding Experience at Wickstrom Auto Group!

I recently had the pleasure of purchasing a new car from Wickstrom Auto Group, and I can confidently say it was an exceptional experience from start to finish. From the moment I walked in, I was impressed by the dealership's modern and comfortable facility. Unlike many dealerships with traditional offices, Wickstrom offers open lounge areas that create a relaxed and quiet atmosphere for discussing the purchase process – a refreshing change!

My sales manager, Manny Avilla, was fantastic. He took his time to understand my needs and preferences, patiently answering all my questions. I truly appreciated his low-pressure approach and his extensive knowledge of the vehicles I was considering. He made the entire exploration process informative and enjoyable.

The purchasing process itself was remarkably seamless, quick, fair, and transparent, thanks to Joe Fredrick, the Sales Manager, and Nick Gerling, the Finance Manager. They worked efficiently to finalize the deal, clearly explaining every step and ensuring I felt comfortable and confident with my decision. There were no surprises, and I truly felt they were committed to making the experience positive.

Overall, my experience at Wickstrom Auto Group was outstanding. The combination of a top-notch facility and a team of dedicated professionals like Manny, Joe, and Nick made purchasing my new car a truly positive and stress-free experience. I highly recommend Wickstrom Auto Group to anyone in the market for a new...