Verizon — Local services in Bartlesville

After being a Verizon customer of 20 years & relocating to where the Bville store was the closest, locals said for several years AVOID THIS STORE. In Jan. 2024, foolishly, I thought even a "bad" local store would put forth more effort than an ioverseas call center. (I opted not to drive to Tulsa, as was always recommended instead of Bvilles location.) Early afternoon weekend day, there were 3 employees at different desks & 1 other customer. Man at the first desk was thoroughly annoyed anyone came in. Nobody greeted us. It was super awkward standing there for about a minute. So we walked to the first desk & sat down & said we're considering changing providers & asked what offers they had for existing customers. He literally groaned in annoyance & pulled out a wrinkled up, stained paper with the 3 plans listed on the vzw website. I said we've seen that online but we've been with vzw slightly over 20 years...are there any deals to try to keep customers? He said "Nah....we don't do that." He never made eye contact. He never put down his personal device or offered to look up our #s/account to see if there was a better plan for us. He literally made ZERO EFFORT. I wish we had discreetly been recording the interaction, even if only audio. We expected little effort based on what we'd always heard from others, but ABSOLUTELY NO EFFORT from anyone there was mind-boggling. We've never seen "employees" care so little for their business! We went to TM**ile the next day, purchased several new phones (actually mostly free), a superior plan, & literally spend less than half the cost of vzw! (Side perk is amazing service locally & better coverage in the Washington & surrounding counties in NE OK & SE KS.) Interestingly, while we were at the competitor, we made their fourth new account that came over from Bville vzw in the short time we waited!! A week later, two more customers were also ditching vzw because of the Bville store. We listened in silence to all they said to the staff & other customers, but it was 100% the same experience. The reviews here cause many folks to suspect this is a business that offers incentives for "positive" reviews. (They'll never own up to it & I'm not wasting resources looking into it.) I've never heard such negative community feedback in comparison to a business's online reviews. I hope to hear Bville customers have a better experience one day, if vzw stays...

TERRIBLE customer service from the district mgr,Rachelle. She was one of the most unprofessional people I have dealt with. Her former sales team member said I was unable to use a new USB cable without a new wall hub. This sales person said if not needed I could return/replace anytime. I brought back to the store, spoke with the store manager (after she finished up on a "call with her sister") She immediately said that I could not return or exchange as it was past the 30 day policy. I said we can discuss this, but I want to troubleshoot what the issue is, as I just opened this new wall hub, as my other wall hub worked just fine until it broke a few days ago. The store mgr focused on no return no replacement conversation, which I disagreed with. I am not responsible for their team member not being trained properly. I said then I will need to talk with her mgr - she called her right away and I said we can troubleshoot 1st before calling. The regional mgr - Rachelle - was very rude immediately - didn't care what I was at the store for - didn't allow me to share with her why I wanted to chat with her - she was combative - the store mgr had me on speaker and I said to the unprofessional district mgr that we should end our call as she was on speaker and other customers in her store were able to listen to her unprofessional behavior. Which prompted her to tell me to leave her store. The store mgr stated that the salesperson that sold me these items were no longer with the store and that they have been "putting out fire after fire" and "are not honoring any returns/exchanges as he was selling items to customers that they did not need." I have 9 phones with Verizon and have NO problem canceling. Who needs to be treated with such disrespect from Verizon. This conversation was recorded on my phone, which will be shared with Corporate. We shall see if Rachelle is held accountable for her unprofessional behavior to a loyal customer. Side note: AT&T is contracted with Cherokee Nation who offers a $75.00 monthly credit towards your cell bill. This would be helpful...

I have had Verizon services for almost 5 years now, and have had absolutely no problems. Until I went to this store. Please, please do not go to this store. It is an "indirect" store, take the time to drive to Owasso to a direct store that is more knowledgeable and helpful! My last experience there, I was incorrectly charged $80. I totally understand everyone makes mistakes, and I wasn't upset. I figured if I went in and spoke about it with them it would be corrected on my next bill. I went in and explained the situation, the sales associate admitted to incorrectly charging me and said he would just e-mail his branch manager in order to get the issue fixed. After a few more days went by hearing nothing, I contacted the store again to find out the sales associate no longer worked there, so I started the whole process over again with the store manager, Lacey. She was an absolute horror to work with- no apologies for being incorrectly charged, no apologies for the wait, nothing! She just said she would have to e-mail the branch manager, but "refunds usually aren't given in these situations". I kept in contact with Lacey for about a month, and she was never able to get an answer. She told me that she literally hadn't heard back from the branch manager after 47 days, which if that's true there needs to be a better process obviously. I asked if I could have the branch manager's (Seth Turner's) number, but she refused... Finally I called Verizon customer service who ate the store's costs (since this is an "indirect" store Verizon has to send the store the bill now) and mistakes and gave me my refund, even though they shouldn't have had to do that. Again, please save yourself the hassle and just drive to a...