Fat Cat's Dog Boarding — Local services in Basehor

This was the first time we had our two year old Aussie dog groomed. He’s skittish around people and I was very nervous for him. I expressed this multiple times on the phone while making the appointment. When we showed up, it was all business. The lady told me to leave now so she could get my Auggie to the back without him thinking I was still there. When I showed up to pick him up, again, all business— $80please. Some man went and got him and brought him out to me with an apology of how long it took because he couldn’t find him. (Men are dumb and never know what to say so I’m gonna gloss over that)I was never introduced to one person. Who took care of him? Who were the ladies at the desk? Who was that man? Someone’s lunch was also sitting out in the lobby all afternoon- I noticed at drop off and pickup. Brown bag, dirty Tupperware and all. Ideally, I would have liked to have known what my baby was in store for today, not rushed out the door. Ideally, I’d like to have known how he did and if he was friendly or not. Was he put in a kennel? Did he need muzzled? Was he fed salty treats that will make him extra thirsty tonight? Ideally, I’d like to not pay $80 for literally no communication. I make my living in a very similar field which is why I understand being busy and stressed and not taking each patient into consideration as a first time patient. It’s a mistake that needs brought to attention. Probably will not be back, definitely won’t refer. Such a bummer. As far as the grooming goes, Auggie looks and feels so much better. Just wish there was a more communicative...

Sent our dogs here for boarding. I chose them due to the offering of indoor/outdoor kennels. Communication was a little rocky at first over the phone. I was a little confused on whether or not all my future dates got booked. I appreciate the lady at the desk that cleared everything up in person. She was very lovely and polite. My dogs seemed well taken care of upon pickup. Only complaint would be that our small dog came out of the kennel/back wet - which was strange because she didn’t have a bath or anything. Once we got the dogs home I gave them both a bath on my own. Somewhat glad I didn’t pay for a bath/groom while they were there because they had a distinct kennel smell to them (they were boarded 4 nights) & if they still had that after bath/groom I’d of felt like money was wasted. Wish they had their pricing online to clients with online portal access. Especially for grooming/baths and nail cuts. Due to the polite staff in person and the beautiful facility - I will absolutely give them...

I believe my dog got fleas from this place !! My dog has never ever had fleas before until after her appointment. She got groomed on October 4th, & if she would have had fleas at that time, they would have definitely told me something but they didn’t tell me anything because she didn’t have fleas! Until after her appointment that’s when my dog started to itch a lot more and lick herself more. I found out she had fleas when I saw them crawling all over her stomach. Mind you, my dog does not go outside like that only to use the restroom which is like 2-4 mins. I called and told them about my dogs having fleas and all they told me was “no, she couldn’t have gotten fleas here because we clean our kennels”. I’m sure my dog got fleas from this place & they did not offer to help me get rid of them; now I’m suffering with all these bites & fleas all in my carpet. I done spent so much money I did not have to get rid of the fleas from my dog...