An Utterly Disappointing Evening at KC Steakhouse
Our recent visit to KC Steakhouse in Batesville, MS, was, to put it mildly, an unmitigated disaster. After a perfectly lovely day out on the lake, we were looking forward to a relaxing dinner. Unfortunately, KC Steakhouse was the only place in town without a wait, and now we understand why. This establishment single-handedly managed to sour what was otherwise a beautiful family day.
From the moment we walked through the door, the tone was set by a snooty hostess who clearly found our casual, post-lake attire beneath her. Her disdainful look was palpable, making us feel unwelcome before we even sat down. While we weren't in black-tie, we were certainly presentable, and her attitude was entirely uncalled for. First impressions, as they say, are everything, and KC Steakhouse failed spectacularly on that front.
Things didn't improve much once we were seated. Our child's order arrived incorrect, a simple mistake that can happen, but it was just one more brick in the wall of a truly terrible experience. What really pushed us over the edge, however, was the complete lack of basic amenities. Our kids, after a day of fun, were thirsty and looking forward to their sodas. Imagine our collective frustration when we were informed that the restaurant had "run out" of soda. In a steakhouse? On a busy night? It felt less like an oversight and more like a gross mismanagement of inventory.
And then came the bill, a final affront that cemented our decision to never return. Despite being a party of two adults and three children, a mandatory 18% gratuity was automatically added to our ticket, because we were a "party of five." Let me be clear: I am a firm believer in tipping generously for good service, and I would have happily given a 20% tip or more to a deserving waitstaff. But to have a gratuity assumed and imposed, especially after such a dismal experience, left a bitter taste. While our individual waiter tried his best and was genuinely pleasant, the overall "service" from the restaurant as a whole was far from deserving of any pre-determined gratuity.
The indignities didn't end there. Our bill also included a 3.5% "convenience fee" for using a credit card. When I inquired about this, I was told it was simply the cost of doing business with plastic. Conveniently, they offered a 2% discount for cash payment. I had cash, but the math simply didn't add up. When pressed about the 1.5% discrepancy between the fee and the discount, the explanation was vague and unsatisfactory. It felt like a nickel-and-dime tactic designed to extract more money from unsuspecting customers.
In conclusion, KC Steakhouse in Batesville, MS, offers an experience that is anything but convenient or enjoyable. From the unwelcoming hostess to the lack of soda, the automatic gratuity, and the inexplicable credit card fee, it's clear this establishment prioritizes their bottom line over customer satisfaction. Save yourself the headache, the frustration, and your hard-earned money. There's a reason they had no wait, and it’s a reason you’ll quickly discover if you make the mistake of...
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