Verizon — Local services in Batesville

The signs on the door clearly state the store hours. We waited for the associate to complete their sales transaction with a customer. After the customer left, the associate stood outside to smoke. When my husband went to pay his bill (and that was the only transaction) he was told, "They've worked me an hour longer than I was supposed to be here." We did not pay our bill. I understand that this is an independent agent of Verizon. For the amount of money spent on phones, accessories, and monthly bills, I look for the same welcome one would get from a business who truly wanted to maintain my business. There are plenty of businesses, where I spend far less, who greet each customer who walks in the door with "Welcome to __!!!!" That greeting is probably part of their required job, and whether genuine or not, it gives me the feeling that I'm welcomed and my business is appreciated. I can't say the same for this particular Verizon retailer... quite...

Some of the previous reviews are actually true. My elderly father came in to ask them to check his volume and ringtone settings because he wasn't getting audible alerts. Someone their proceeds to tell him it'll cost $42 for them to help. I understand some stores are owned independently and they all have different policies. But geez. $42 just to click a couple buttons seems to high. And I've seen the store owner replying to these reviews. Quit replying but not doing anything tp change them. That's a...

Bad with names but the lady who helped me was amazing. I have been trying to decide on getting the upgrade for a couple months and when I finally did she was there to take care of everything at fast friendly pace. She was easy to work with and didn’t make me feel rushed at making my decision and she was there to answer all my questions. Definitely...