America The Beautiful Dreamer — Local services in Battle Ground

Amazing service all the way around! I called America the Beautiful Dreamer this last Saturday morning after seeing an ad online about king size bed frames that they had on sale for an amazing price. I spoke to Don when I initially called. He was super friendly and was able to give me some solid information about the bed frame I was calling to inquire about and answered some basic questions about what they had in stock. He quoted me a price for the bed frame, box spring I needed and delivery to my apartment in Tigard.

I then drove out to the store later that afternoon where I was greeted by Connor, super friendly guy who works in the office and handles the marketing for the store. Connor set me up with one of the sales guys Rich who was super helpful and nice. He showed me two bed frames that they had on sale and he was easily able to help me pick out the perfect one. I was able to get in and out and purchase my bed within 15 minutes max. He rang me up and let me know that the bed should be delivered at the latest Monday which I was SO surprised and delighted to hear since it was already late Saturday afternoon and it was a holiday weekend. I thought I would have to wait at least a week.

After I left and got back home about two hours later I received a call from Connor who let me know that he would be at my apartment at 6:45 to delivery my bed. I was so happy to hear that I was going to get my bed delivered that day.

Connor and his brother Luke, who he had to assist him, showed up right on time. Connor let me know that he works in the office and handles delivery to customers when the normal delivery team is busy which really shocked me since most furniture stores I feel don't go above and beyond to make sure that their customers get their purchases so quickly.

After asking Connor questions about the assembly of the bed and if it would be hard for me to put together myself he said he would just set it up for me real quick so I wouldn't have to mess with it and spend all night putting it together, which it would have taken me for sure since there were so many parts and I have never had to put a bed together before.

While Connor started setting up my bed his brother Luke was nice enough to help me take all of the pieces of my old platform bed out to the recycling bin at my apartment which I was so thankful for because some of the pieces were a bit heavy and I live three floors up.

Connor had my bed set up in about 30 minutes and was out the door and I was beyond happy!

I highly recommend the team at American the Beautiful Dreamer if you are shopping for furniture. You cannot beat their prices and their customer service is so fantastic. It was completely worth the drive from Tigard to Vancouver and I could not be happier with my new bed.

Thanks guys! Keep up the great work and...

We had a very up and down experience with this company. The short of it is, we finally got the rest of our couch, over a month later.

(The long of it: ordered couch, were told we'd get the last one they had in stock and we'd hear from the delivery driver in 2-4 days. On day 5 (business days later,) we called to find out what was going on. Company seemed confused and needed to call us back. Called back and found out that another person had purchased the same couch at roughly the same time and no one marked it sold in the warehouse. Would they have called us if they never realized???

So they gave us one they had w/o the chaise. When figuring all this out, (the sales rep actually gave us the delivery driver's number to set it up with him after he had contacted him twice to call us and we never got a call...) we made sure the store understood we weren't paying a delivery fee twice, because it was obviously a mix-up on their part. Delivery driver was on-time the next day, nice, and helpful. We paid the delivery fee with him for the majority of the couch. When inquiring with the store about when we could expect the chaise, we were told we'd hear back from them in about 20 days when their next shipment came in. Twenty days later, no call. We called for an update and they said they were expecting their shipment in a week and they would call as soon as it came in, as well as the delivery driver to get it set up for delivery.

Week went by and, again, didn't hear from anyone, so we called again. After more back and forth with them, they got a company to come deliver it this morning. They showed up within the time frame we were given and were nice, but for whatever reason had THE ENTIRE couch with them. We only took the chaise, because that's what we've been waiting for.)

I will say, we love the couch, it's perfect for our family and home size. The price was perfect. Our experience IN STORE was awesome, the sales staff were helpful and friendly, even with our kids in tow. (If you have little ones, keep them close! The main floor is chock full of beautiful wood pieces.) The selection was nice, and prices, again, are great. We just wish our in store experience reflected after to getting the remainder of our purchase.

Please, PLEASE make it mandatory for your staff to WRITE NOTES in customer files, because we had to explain the situation too many times to too many people, for ONE missing item that shouldn't have been missing in the first place. I do not believe a customer should have to work this hard to receive goods paid for in full, ahead of time. This couch may not be a big-ticket item for your company, but for our family was a lot of...

This is the first review I’ve ever written. I’m usually a very understanding person, but I feel that I was treated super unfairly by this store. I want people to beware that there are many other furniture stores with great prices and amazing return policies - Costco, world market to name a few….

I bought a couch and table from America the Dreamer. In the store, I asked how it would be delivered and was told it would be wrapped in plastic. When my husband and I opened the box, the couch was not wrapped in plastic - instead it was thin white paper like material. Once we took out the couch, it has a bunch of stains and black marks on it. I called America the Dreamer immediately and emailed them pictures. I was told that the stains should come out easily with a towel and water. I told them this is the first thing I tried, and it doesn’t come out. It took them 3 days to e-mail me back. I called every day and kept being told James will be in the next day. Finally, I get a response that an employee will come to my house to clean the carpet. An employee came, but none of the stains were able to come out. When I asked if I could get a full refund, because this is unfair and not what I expected, they said I don’t get back 20% of my money. The couch was in stock when I bought it - other furniture stores usually allow returns if in stock items. So I paid for transportation, tax, and had to package the couch and haul it back and I lost around $700. I’m extremely disappointed with their service. But it was unacceptable for me to keep a beige couch with multiple black stains (on every pillow and section) that don’t come out.

I also returned the table because a chair was wobbly and lost %20 of my money too.

Keep in mind I paid for brand new in stock items and recieved malfunctioned and stained items &lost $$$$$ and wasted a bunch of...