Rocky's Cobbler Shop — Local services in Bella Vista

This shop is wonderful! I needed a lift on a shoe for a young disabled man, who did not have a pair of corrected walking shoes. Mark treated the project with importance and caring. He understood how vital it was for our friend to have corrected shoes for mobility and safety. Mark made sure they were perfectly done and ready for him to hit the ground walking as soon as he arrived! He really pulled out all the stops for him! Our friend loves walking in his new shoes and the fact that Mark cared about him. I should note that Mark even redid the shoe for me when I had to change the measurement (my mistake) and he did not complain. That was so gracious! I have worked with other shops in the past to correct shoes. I would literally wait months for poorly repaired shoes and be treated like the job was a bother. I am thankful we found Mark and Rocky's Cobbler Shop! He does excellent work and is a genuinely...

I appreciate your phone call and will explain my review further. I dropped off a pair of shoes to have a small decorative part fixed and the souls retightened with glue. 2 months later I dropped back by to make sure you hadn't lost my name or phone number. You assured me it had been a very busy WEEK and you hadn't got to them yet. I reminded you it had been 2 months since I dropped them off. You acted embarrassed and assured me they'd be done by Friday which was about 5 days from when I had stopped to check. I showed up Friday nothing had been done to them except for the worst glue job I've ever seen. You sanded down the shoes tried to get the glue off which you didn't so now I have a pair of shoes with glue all over them and the decorative bow that needed work you never bothered to touch. That was my experience with Rocky's...

We drove 30 miles to get there as wife had an expensive pair of boots with an issue and the fayetteville shoe repair recommended this place. Well we were silly and didnt check thier website..so they were closed. Why a 5? Well, I had tried to call store as we were looking in Bella Vista. Left a message that we were trying to find the store...well the owners left me a vmail with thier personal cell,so i could call them direct. I was going to call Monday. But before i did one of the owners called on thier day off and gave a good amount of here time and knowledge as i asked questions. Then she told me about their DropBox option also. Asked how my day was, said she would look forward to meeting us. You dont get that service from Target etc. Love small businesses..help...