Kimbro's Appliance Service & Sales — Local services in Big Bear City

I used my home warranty insurance to hire Kimbro appliances to look at an old dryer that was not heating up. Prior to their visit, I had already checked the vent and saw it was clear. The technicians arrived and checked out the unit. As they are leaving and while being recorded on my front door Ring camera, they stated to each other that the venting was releasing more hot air than what was being retained in the dryer.

I assumed after hearing this that they were going to make a repair or recommend a new dryer.

Surprisingly, I received a report from my home warranty that the technicians stated the dryer was working as designed.

I made them aware of the recording. I tried to follow up several times and even months later, Kimbro appliances has not submitted a repair summary form to the warranty company. The warranty company said I could not receive a 2nd opinion until they received the paperwork from Kimbro appliances. It has been 7 months since the repair job.

Do not work with these guys. They...

I made an appointment with Kimbro’s for today 3.15.24 between 10-1pm. Due to the snow they were running late. When I called they said they were running late. I called back at 5:30pm, someone told me that someone else (Lisa) took my appointment and it was for the following weekend. I am not here the following weekend and I would not have booked an appointment for that date. Passing the buck and making customers feel like it is their fault, is WRONG. Don’t use...

So incredibly RUDE!! Guy that answered the phone was very polite until I said I was a short term rental owner. Then wanted nothing to do with me and passed the phone to someone else. I'm trying to give YOU my business, what the heck???? That's fine, plenty of other businesses that will take my money. NOT STR friendly, so maybe take your...