Verizon — Local services in Big Spring

We have been to this store twice. The first time was 2 years ago when we first switched to Verizon. The staff and service was terrible. We were the only ones to walk in and it seemed inconvenient to have to assist us. So, we left and went all the way to Midland to get our phones and service switched over much better experience there.

Fast forward to the present. Service hasn't really changed. We figured we could use them just for the simple task of picking up and online order before leaving town for the holiday July 2nd. Thinking little interaction would have to be done with the local staff because of previous experience with this particular store. I ordered a Samsung 25 ultra 256gb. They had a Samsung 25 ultra ready for pick up which we picked up from the store and left. After getting on the road I realized the phone wouldnt activate out of the box. We called corporate they got it fixed due to the imei not matching the account. Corporate switched it and got me activated and on my way. No problem up to this point. July 3rd Start getting phone calls and text from the local store they gave me to wrong Samsung 25 ultra. I figured that out when I called corporate the day I got it. The local store wanted me to come in and swap for the same phone just the imei that was orginaly supposed to be mine. Super inconvenient since we left for vacation. Also, that one is no longer tied to my account per corporate phone call on July 2nd I would have to call corporate again and have them switch it back. As well as come back to Big Spring a little earlier than I wanted. Because of their mistake they put it on the customer to change their schedule and travel plans to rectify their mistake. Because it's "urgent" according to the manager I can either come in today or they can report it stolen. Which is kinda rich considering they prepared and distributed the order.

After speaking with corporate again today they too couldn't believe the experience we were having with this store. However, they tried reaching out to the store and couldn't reach them while i was on the phone. Corporate was able to rectify my problem over the phone allowing me to continue my vacation uninterrupted.

10/10 would not...

Do not trust what the employees tell you here they have no idea what they are talking. Last incident involving my husband done it for me. After explaining to me what they told him to do I had to go up to the store myself to find out what was going on. I was taken back when the young lady told me she had him get a prepaid phone somewhere and he could then replace the sim card with his. I told her " Honey even I know you can not do that if u could everyone would be doing it" . I could not believe it I really thought he completely misunderstood but nope.. she tried to say " will I thought he would find some cheap phone somewhere". I said " You just told me u told him to get a prepaid phone. How does that translate into getting a cheap phone?" You can not simply buy a prepaid phone or even a cheap phone and use it with your contract sim card. With prepaid you will have to use it for a period of time before you can and with some cheap phone u get somewhere you have no idea if it's going work for several different reasons. She gave no warning to him on what could happen if he bought prepaid or cheap phone . This isn't the first time something like this happen. I hate giving a negative review but this one did it for me.. know what your talking about. if you don't know don't pretend...

After having been told by a separate "corporate" store that there was nothing my mother-in-law could do to get my ailing and incapacitated father-in-law's account into her name so she could make necessary changes, we went into the Russell Cellular Verizon Store in Big Spring for a second opinion. While the first store told us we had to get a power of attorney, Naomi in the Big Spring Store was very helpful telling us instead of a power of attorney, we could call the Assumption of Liability line with Verizon and get the information transferred over. We did this and it took us about 25 minutes. We went back into the store and within less than 45 minutes, my mother-in-law had transferred the information over, made the changes necessary and gotten the upgrade on her phone she desperately needed. We asked why we hadn't been told about the Assumption of Liability at the other store and were told that they were a corporate store and probably didn't have time to help us. I appreciate Naomi and the staff at Russell Cellular in Big Spring helping us do what needed to be done! We will use this location as much as possible instead of the big corporate store in Midland who doesn't have the time to help...