H&H Truck and Outdoor - Hueytown AL — Local services in Birmingham

The worst experience I have ever had purchasing a decent size ticket item. On January 5th I placed an order for 12x24 foot barn style metal building. I was told by the area manager if I paid in full instead of financing I would be moved up on the production list and we should get the building in 4-6 weeks. 4 weeks in I call to figure out the status of the building and was told it would most likely be 6-8 weeks instead. At 6 weeks I call and I was told the factory had been shut down due to Covid. That was understandable since they could not control that. However, at this time I was told my building is being produced and it should be completed soon. At 8 weeks I received a call from the manager at Hueytown and he said I need to change colors to get my building. I did not want to change colors since the colors matched my home and we were sold the insulation in the roof since it was a dark color roof so we decided to wait it out a few more weeks. At 12 weeks I call back and they have no update so at this point I call corporate. Corporate called the manufacture and told me everything was done on our building besides the trim. The Hueytown location had told me the roof and trim was missing. At this point we were good with only changing the color of the trim but corporate told me the color change at this point will not speed up delivery so we stayed with the same color. At a total of 16 weeks since we ordered the building it was delivered. During this time I had to call H&H every time for an update. Less than 30 minutes after the building was delivered they started calling wanting the rest of their money. So when I wanted answers about my building they could not be bothered but when they wanted money they were all over it calling me. It really shows they only care about the money and not about the customers. They never reached out to me first. I always had to combat them even when they said they would call me back they would not. I would strongly recommend another company for ordering anything they do not have in stock that you can...

Bought a ladder rack per Shaun's suggestion. First it didn't make the delivery truck so the original installation date was moved and I lost a half day of work from not being informed, then when he did get the ladder rack in he scheduled an installation date that was bad for me but he told me I had to make this certain date and time. I was early for the installation and he stated that the installation would take 1 hour. I went back to the store 2.5 hrs later and only one piece of the rack was installed and I asked how much longer and he stated 3 hrs. He then called me 4hrs later to tell me the rack was on and different than we had agreed on. I asked to speak to the general manager and he told he that he would talk to the general manager and I wouldn't be able to speak with him. Then hung up on me when I asked for the rack to be removed and a refund. We had to threaten to call the police to get a refund and the rack removed. He then stated they had never installed a ladder rack like I bought....

Went in and Sean told me Friday he would call and come by and see f they could deliver the sheds. I had to call after it was only 20mins till time he should be here sounds like I was forgotten. He told me that he think he could do it but need to check with his guy to see if it could be done. Guess he did not care about any future business from me as he did not call me back. Week later still not even the service to call and say sorry we can not do it. I even told him let me know I was In a hurry to get it done. I do not trust people that has no customer service and just do not call them back even if reason is can not deliver.

When Sean left I was told 1 could be possible so add liars to the list of...