Subway — Restaurant in Hueytown

Great staff and great food! Some lady came in and wanted a meatball sub with cheese. The guy (I guess he was a manager, he said he worked there for four years.) starts making it and when he puts on the cheese and she asks for more. He politely tells her it will be an extra cost for extra cheese. She pulls the "Well I always get more cheese than that and they never charge me extra." He informs her that is the standard amount of cheese. She then asks for it to be toasted. He pulls it out of the toaster and from my view (I'm six foot and at an angle to the side of the sub where I can see inside of it.) I can see the some of the cheese has melted and ran off of the meatballs as melted cheese tends to do. She goes " That's not a lot of cheese, I don't like how you made it." and then walks out of the store. Props to the dude for handling a customer that wanted something for nothing in a very...

I came in to pick up an online order and had issues with the app not pushing my order through. Janice was extremely responsive, respectful and got me in and out without any issue while being extremely nice during the process. They seem a bit short staffed which made the experience better for me because she was quick and not rude in a situation that warrants frustration and can be overwhelming.

Edit: I’m updating because I’ve been back since this review and the service from her is still wonderful. I rarely get a customer service rep/worker that is consistent with their service (life happens and that can be inconsistent with mood) she looked a bit tired today as she was working solo but still maintained professionalism and kindness. There is a subway closer to where I work but I got the extra 5 minutes to this one BECAUSE I believe the service attitude will be better and they take my...

I’m praying this isn’t every day, but 1-17-24 I stopped at the subway restaurant in Hueytown next to raceway…. I got inside pulled my chips and about to order my 2 flatbread sandwich’s. The first things I see is this lady sitting down on something, anyway she gets up put on gloves and ask what I want, I look at the food station and see brown wet lettuce, I ask do they have better lettuce, she turns around to go to the back, I look at the whole station, meat and vegetables….OMG I have never seen a food prep station that literally look like slop…literally, food was all over everywhere no wiping had been done and the food looked awful. I told her never mind the whole station is nasty. I left drove to Fairfield’s subway. Their station was like night and day sooooo clean, with fresh meats and vegetables. I hate to say I won’t waste my time getting out at the one in...