appliance solutions — Local services in Bismarck

I have purchased many appliances from Advantage Appliance over the years and I always felt that I bought them at a fair price. I have always considered sales and service to go together when purchasing a product. The sealed system on my refrigerator began leaking and I had it diagnosed by a Sears repairman. I was told by him that it was covered by warranty and because it was a Whirlpool product they were unable to fix it under warranty as they apparantly don't have a current agreement with Whirlpool to do so. I contacted Advantage Appliance and was told their repairmen (Appliance Solutions) don't do repairs outside of Bismarck-Mandan. I asked what I should do and they suggested calling Whirlpool. I called Whirlpool and I was told that they couldn't find any repairmen for my area (Washburn). I attempted to call every repairman in the Bismarck Mandan area, including outside the area and absolutely no one will go outside the Bismarck Mandan area to repair refrigerators. So I want everyone to know that lives outside Bismarck/Mandan to not expect to find a appliance repairman. After much begging I finally got Josh from Appliance Solutions to fix it. It took 3 months to get it fixed. When you buy an appliance in Bismarck make sure they guarantee service in your area and get it in writing if necessary. The product is only as good as the service and they should always go together no matter...

Bought a freezer from here, was told the freezer carried a 10 year warranty. I was excited because my last freezer, which I bought from Sears, only lasted 5 years. I had to beg Advantage Appliance to get my warranty information. After three months I still haven't received anything. I had to ask them where they turned the warranty information in to, and I had to call them myself to get the warranty information. As it turns out, it is compressor warranty only. As that turns out it is compressor parts only, I am still responsible for the labor to fix. I have to call this 1-800 number in Missouri if I have a warranty claim. So while I wait 4 weeks to have my compressor parts shipped to me, I have rotting meat at my house. I will probably just have to go buy another freezer. What a joke. I will never buy anything from this store again. Lowes or Sears has way better customer service, not to mention...

We furnished our house when we built with Advantage 19 years ago. 2 weeks ago our wash machine went, I looked everywhere up in the north part of Bismarck and have never had such sad customer service (1 store I'll never go into again). Called advantage Wednesday morning and they actually had the set in stock, yes we deliver, install and take the old no hidden fees or extras to buy. Went to pick out colored - bought white because got 5 year warranty verse 1 year, took maybe half hour, setup for Friday already and they called before arriving, had on masks, did their job and we're gone. Quick, quiet and 100% A+ Customer Service from stay to finish. Saved the best for last. Now the product - so far awesome but it's hard to imagine the product not being as good as everyone I worked with so no worries here. Thank you so much guys! See you soon for the rest...