O'Reilly Auto Parts — Local services in Bloom Township

SCOOTER is an awesome employee and definitively contributes to the success of O'Reilly Auto Parts. I couldn't be more pleased with the level of service I received on his watch. In fact, it was so good, I won't ever be going back to the Advance Auto Parts store right next door which is where I would normally go. I have trouble installing new batteries due to their weight so I called in advance and asked if someone could install it for me in the lot. Scooter said yes, I can do that for you! When I asked Advance if they could do this, they were wishy washy about the request like it was a pain to them, and that they might not be able to do it for me depending upon a number of factors. This is why I called O'Reilly as soon as I hung up with Advance. So I asked Scooter if I could just do a curbside install if I buy the battery online in advance. He said yes, we can do that! I said great, I'll call you when I arrive and he said okay I'll come out with the new battery as soon as you pull up. So I arrived, popped the hood, and he came out with the battery and installed it with the speed and skill of a professional pit crew! Again, I thought, man did I come to the right place! It was due to Scooter's excellent customer service, willingness, skill and expediency that I told him, you have just won over a new permanent customer for your business. He thanked me and said just let me know if you need anything else in the future. The whole process took about 10 minutes MAX which was great because I was in a big hurry. Kudos to Scooter, and I hope that management rewards him properly for his quality service, because he alone brought in a new and permanent customer to O'Reilly Auto Parts! Thanks a million again Scooter! It's people like YOU that make the difference,...

I went into O'Reilly's auto parts in Glenwood IL. with two bulbs that needed to be replaced.It was a pain in the neck to get both of these bulbs out of the car initially and when I went to the store, I thought it would be a pain in the neck to replace the head light bulb especially. The amazing customer service I got from a gentleman named Scooter was exactly what customer service is all about. He asked me my situation, he provided me with the two bulbs I need, he was fast and friendly. He went above and beyond to come outside and put both bulbs in himself. This saved me so much time considering this was for my work vehicle that I'm not as familiar with. So Perfect 10 for Scooter, and and the young man that rang me up.Scooter is the assistant manager at the Glenwood...

Stopped by today (9/22 at 3:45pm) to purchase a new car battery and headlight. The door has no less than 4 signs indicating that face masks must be worn in the building. As soon as I entered, I saw a customer with no mask on, an employee with no mask on, and an employee with a mask down around his neck. I asked if they could put them on for my safety. One employee stared at me, blankly, while the other employee and customer started telling me that COVID-19 is a hoax.

I work in healthcare, and this pandemic is very real. Needless to say, I was appalled and left immediately. I took my $200 next door to AutoZone where they were masked and respectful. I will NEVER shop at...