Shred Right — Local services in Bloomington

We were enjoying a long-term relationship with Shred Right until a couple of weeks ago. We received an invoice that was considerably larger than usual. We were told that we were being charged by the minutes it took to shred our paper. We told them that is not how we have been getting billed. Our contract is so much a month for pick up. They stated that we had extra paper on that day. We had filled up the bin they provided for us to fill up every two weeks. It was full, so I put a box on top with "extra paper" written on the box in heavy black letters. This is something one of the pick up people told us to do so that we wouldn't have to hold onto the paper until next time. I put a few pieces of paper in there so they would have something to dump out of the box. It was in jest and I could have put it in the bin. They were in the parking lot to pick up the paper as I did that. The bill that was extremely high was for that day. The extra box of paper was 3 or 4 sheets of paper. Next they tried to tell us, on the invoice that we shredded 2,720 pounds of paper that day, so they decided to charge us for the weight instead of the time it took to shred it. Seriously??? 2,720 pounds???? They told me the bin holds 75 pounds, so that must mean that those 3 or 4 sheets of paper were extraordinarily thick! It would take 18 people at 150 pounds to create that much weight. Absolutely not possible. Service is cancelled and I would not recommend this company to anyone.

UPDATE: someone who was not affiliated with this fiasco gave me call and told me they got everyone together, who was involved with the mess, and figured out what happened. The company ended up putting a neighbor's bill on our account (the next pickup). We both got billed the same amount. They adjusted my invoice from $500 to the $36.00 it should have been. Now if the sales person who demanded we be billed by the weight had looked into this in the first place, our business may not have cancelled...

Shred Right has been the company to go to for shredding sensitive documents. However last week there was no pick up because there was no driver. We have called numerous times and all we get is an answering machine saying leave a message with no return phone calls. Our sensitive document bin is full and if no one comes out we'll be 2 month out before someone returns. We understand under staffing, we understand being busy what we don't understand is the common courtesy one deserves being a loyal customer. An email would be nice stating, due to under staffing we are unable to pick up this week and will try to provide you service as quickly as possible. not sure what is going but some sort of communication would be nice. Please respect your customers and let them know what's going on. Someone has to know what's going...

They took there stuff and went home… do adults really do this?

We have been a long time customer 20+years we shredded our files annually. This year when Shred Right came they notified us that we had to use there service quarterly. That doesn’t work for our needs. Today they showed up and took our secure file bin that we have had since we started using this service.

I guess they taught us a lesson huh!!! If they can’t shred our files more often than we need, we can’t be their customer.

I’m sure there are other companies we can use, can image the logic behind that kind of decision making process.

Betting the management team that decided this marketing concept always got a trophy when they participated in a...