Verizon — Local services in Bluffton

I ordered a new phone online for my husband to pick up at the Victra store in Bluffton. It was supposed to be a one hour prep time and the phone was supposed to be in a pick up locker. However, when my husband went to the store three hours later, he had to wait in a long line to deal directly with a store clerk. My husband is a senior citizen and has trouble hearing, so he was confused when the store clerk started putting protective case parts on the phone without disclosing that these were nonrefundable and also did not disclose that price of the three piece totaled $158!!! I had already ordered him a perfectly useful case from Amazon for $18. The store clerk refused to take back the two most expensive parts because he said they were already on the phone (but he did refund the third part, which was also already on the phone). If this is the shady way they treat senior citizens with a disability, then absolutely nobody should be doing business here. Our next steps have been our bank, the BBB, and next will be the...

CHECK YOUR BILL. Noticed my bill was $5 or $6 dollars higher then what I was originally quoted after 3 months. Looked into my bill and seen that I was making payments on a phone that I paid off at my original purchase. Went back to the store in January and Brad seen that he had "accidentally" missed coded my account. He said it was an easy fix and would be corrected in the next bill. Fast forward to February bill and the bill was now a $1 higher than the previous months. When I went back in he tried showing me why but could never show me where my over payment is and said he didn't make any mistakes even though the month prior he admitted to messing up. Tried bragging about how he's been doing this for 18 years. So he has 18 years of experience of stealing from customers. LOOK AT YOUR BILL. HE IS A THIEF...

⭐️⭐️⭐️⭐️⭐️ Brad is the real MVP of Verizon. I came in needing a new phone and left wondering why Verizon hasn’t given this guy a raise, a bonus, and maybe a throne behind the counter. Not only did he hook me up with a new phone, but the man stayed open late to help me set it up—basically risking life, limb, and probably dinner just to make sure I wasn’t wandering the streets phoneless and confused. He was patient, knowledgeable, and didn’t even flinch when he realized we would be transferring 14,000 blurry cat photos... If you're going to Verizon, ask for Brad. If he's not working, wait outside like it’s Black...