Boardman Pool & Recreation Center — Local services in Boardman

The management at this facility needs improvement. If you buy a monthly pass here and end up needing a refund, make sure you paid with a card and not cash! They don't tell you that if you paid in cash and need a refund you will have to wait for the manager to write a check and send it to you in the mail. They say the reason for this is because they don't have enough cash on hand to provide you a refund. My refund is only $65 so how they don't have enough cash to do that is beyond me. They had absolutely no problem taking my money but getting a refund is worse then pulling teeth with these people. I have yet to get my check in the mail though I was told it would take no longer than two weeks. I am going on my third week now. Every time I have went to the business in person or called to speak with the manager the person is never there. I have been told everything from she is on vacation, already left for the day, in a meeting and not even being told anything at all. When I ask when the manager will be in and when is a good time for me to be able to speak with her I am told sorry I don't know when. So this literally must be the flakiest manager to ever work somewhere. I have been polite and am at my wits end with this company. They have no problem taking money but have a huge problem refunding it and they don't tell you all the little rules for the refund policy anywhere, otherwise I might have thought twice before giving over my cash. On the other hand the pool is awesome, the woman who does the water aerobics class is awesome too. If your looking to use the pool and any classes you will get your...

We took 9 kids and 3 adults there paid 54.00 to go in and use it the slide is down ok I get that rock wall is down ok fine we swam for 30 minutes had to get out for 30 we knew about that ok cool got back in and got 30 minutes of swim time and told you have to go we are over capacity we can only have 80 people here we have 84 but we were never told it was a possibility that it would happen. And when we asked ok since we paid this much to swim and are being kicked out do we get some of our money back well no because u can use the rest of the facilities but mind you when my nephew tried to go to the other areas he was told that he could not go in because he had already gone in the pool and can only use the rest of the area if your dry well I will not be going back. there were people there longer then us but we had to go and we paid 54.00 for the whole day not cool with that not a happy camper at all when I asked what would have happen if he had come in at 340 how would you have fldealt with that the staff rolled their eyes and said we don't know 🤔 yeah so not impressed will never go back there they suck they should tell people at the start there is a chance that you may have to leave if we...

The pool frequently has staffing issues and do not communicate this effectively with their patrons. They will close the pool at short notice and do not post updates of pool closures in an appropriate manner. They used to have text notifications but those aren't being utilized anymore. They could update the calendar and that happens pretty immediate (the youth working the front desk lied to me about that. If you don't know an answer don't make up an answer please!). People come from out of town to use this amazing pool, indoor pools are rare out here. it is frustrating that the Boardman Pool chooses to be indifferent to it's patrons.

The locker rooms cleanliness is substandard, the shower curtains have the pink/orange mold on the bottom. I've observed black sock lint on the locker room floor for about 4 days in a row, so I know they aren't even spraying the floors off. Applying athletes cream on my feet after using the facility is part of my routine now as preventative foot care.

I'm thankful we have this facility in Boardman but wish it were...