Kane's Furniture - Naples — Local services in Bonita Springs

I purchased furniture, roughly a whole living room, on August 14th. The reason I bought this furniture from Kane's is because the salesman, Robert Zitricki, told me he would have it to me in early October. Robert even wrote in the comments of my order, "DELIVERY LATE SEPT TO EARLY OCT" Well I called the 888 number for Kane's yesterday and was told I would not get my furniture until roughly halfway through November. Now on Robert's word I got rid of some of my living room furniture in anticipation of new furniture when I moved. I have two chairs in my living room. I called the store to speak to Robert and was told he was not in so I asked to speak to a manager. Curtis was the manager that answered the call and very poorly at that. I asked Curtis why his employees are promising unreasonable expectations. Curtis said he didn't know why. I then said unless I can get my furniture sooner I am going to have to come in and get my money back. Curtis didn't argue just said he could email me the refund slip. I was already on my way there and Curtis heard my turn signal on so he said he would see me when I got there. Curtis was no where around when I came in, I think he might've been afraid of an upset customer. Regardless, the bottom line is that Kane's as a company does not stand behind the promises made by its employees when selling you furniture and the salesman will say what it takes to make the sale even if it is untrue. I spoke to Robert Zitricki because he said he could get me my furniture in a reasonable amount of time. It is unreasonable to wait nearly 3 months for furniture. I went to City Furniture last night and they said they could have me my new furniture on October 19th, yesterday was Oct 7th. Curtis the manager takes no responsibility for his employees mistakes and it did not seem to me that Curtis realized that his employees are a reflection of him and his management. I left Kane's a facebook message yesterday and they said someone would be looking into this and getting back to me, they asked a few more details, but I have not heard from anyone since. Personally, I feel they should take Robert's commission and rent a Uhaul and bring me the...

Purchased a powered sectional from Kane's in Naples, Florida 08/17/2024. Purchase price was over 6k total. We also purchased the extended warranty for all pieces that if you listen to the manager covers about everything you can imagine. We called for service about 10 months into ownership because one sectional piece isn't working properly as it will not return to full upright position and the leg lift when used is heavily slanted. A tech came out and stated unit needed replacement and never tried to fix anything. Told me Kane's would call me in a few days. After a week I called them and was told techs notes said everything works fine so nothing was being done. I advised this is not what tech told me and they agreed to send a different tech in a few days to check it. The next tech was more knowledgable and tried to fix the issue or to determine what was exactly wrong. He tightened up a connection that helped but advised he found a bent piece of metal that was part of the leg lift assembly that was the root cause and causing the unit to sit crooked when reclined and the top not return to full upright position when sitting back upright. He advised the bent piece of metal needed replacing and a couple of plastic washers that showed wear from the issue. He stated he would write up his report and I would hear from someone but that his experience told him it was a 50/50 chance they would try to claim normal wear and tear and not want to cover the issue though he agreed bent pieces of metal doesn't sound normal to most people. He advised he would write up his report the best he could to support having the parts ordered so he could fix it. I got a phone call a few days later from someone telling me the techs notes show nothing wrong with that piece that would be covered. When I asked why I was told it was normal wear and tear. The people working in the stores are very nice as they want to sell you product and will say just about anything to make the sale but once you have an actual issue and want to have something fixed this is when you see true colors of the company's customer...

We bought a nice piece of furniture from a nice lady. She lied to us saying she would call us by the end of the week and our furniture would be delivered during that same week. She never called the furniture never came. Then I had to call them three times to find out when it was coming. They could not tell me. Then I get a robot generated email telling me what day and what time I had to be in my house for when it will arrive. I do not like being told what to do or where to be or when I have to be there. I paid for this furniture and I even paid an additional $165 for the delivery and I wanted to and felt I was entitled to schedule a time when it was convenient for me not just for their robots. Some companies offer real customer service but at Kane Furniture They offer no customer service but excuses only . I was unable to be there that day and that time. I called the phone number they left. They were unwilling to schedule my delivery for a Time when I was available. In attempting to reschedule for a time when I was available the only days and times they had available was another 2 weeks away. After having waited 2 weeks already for the furniture because they never called me and lied to me about the original delivery day. The lady on the phone told me that they were only in my area delivering certain days a week and those days I am not at home. They had no flexibility whatsoever. She told me proudly that the schedule was developed by a computer. Honestly I think she was a robot too. She had no ability to help or Compassion or empathy whatsoever. These are all qualities of the human race of which these people obviously do not belong. The whole process was terrible. I would never recommend Kane Furniture to anyone. They are run by robots not humans. Once you give them your money they do not care about...