Tropical Smoothie Cafe — Restaurant in Bonita Springs

I often order to go from here because the place always smells like sewage. Been going here for over a year and it consistently smells awful. No desire to dine in with those conditions. The service is a hit or miss depending who is working. Sometimes they ignore you and sometimes they are wonderful. About 6 months I came in and someone had taken my pre-ordered smoothies. The cashier argued with me saying that she had no proof that it happened. I assured her I had proof of my purchase and she could check cameras or do whatever she needs to assure her that I just walked in. Someone came from the back and told her to remake them for me. At this point, I’ve been there for about 20 minutes. Then they proceeded to make me the wrong smoothies. The smoothies were supposed to be red-pink but they were dark brown and the labels weren’t mine. I believe they were made with peanut butter. I pointed out this and they then proceeded to make them again and another staff member told me they were out of some ingredients which explains why I ended up throwing them away because they were basically water and banana. (We ordered pomegranate plunge). The whole experience took 40 minutes for nothing and there wasn’t a line. My biggest complaint is their smoothies just aren’t as good as other locations. I don’t know if they’re cutting ingredients or what but the smoothies don’t have as much flavor. I’ve been to three other locations and I usually get the same thing. So I know that there’s no consistency with this store and the others. I continuously come here because it is close to my work but every time I regret not going out of my way to go to a better location. Hopefully they find some consistency because after todays watery smoothie, I will not...

I visit this location 2-3 times a week because I absolutely love tropical smoothie and it's right down the street from my work so it is super convenient for me. Normally I order from work and by the time I get there it's done. Today I noticed they were super busy so I knew I was definitely going to wait. So I waited about 20 minutes and watching numerous people come and go I literally only asked 1 young man if they were working on my order, he told me yes and I was satisfied with that answer. Then I heard the older gentlemen ask in the back if they were working on my order and they said yes. I again heard a female ask them if they were working on my order and that's when I heard the young man criticize me as a customer saying how inpatient I was. I was completely enraged at that point because I never prompted the two other individuals to ask if they were working on my order because I was in no hurry to get back to work. The only reason why I even asked the kid if he was working on my order was because I had got the smoothies and I thought maybe they forgot the food part of my order. I don't care if they talk bad about me but can you at least wait...

My family and I were taking a road trip and we decided to stop and get tropical smoothie. When we went to the drive thru we told the lady we’ll take a few minutes to look at the menu. She huffed and puffed over the mic and was extremely rude. As we began to order she stayed quiet on the mic that I had to check in and say “hello” to ensure someone was taking my order.. she said “I’m here listening to your order”. Each time I said my selection she would say “are you done” and even said “come to the window when I wasn’t done ordering” because of her rushing us our order was missing a few things. So they charge me for the missing apple from my order. We ordered four smoothies and no straws were given to us and I noticed I was missing something else. I went inside to ask for the missing chips and a gentleman began to assist me. The older lady that “assisted” us earlier asked him what was I saying and began to say it was my fault because she repeated the order to me and was argumentative. I dismissed her and told her I don’t care I just wanted my chips so I can go. I would’ve took my business somewhere else had I known we would’ve been...