Staples — Local services in Bonita Springs

I placed an order on the 7th of Feb its a custom size card that I cannot enter online through the system. It had to be emailed to the print dept directly. Last time this was not an issue and they were done in a day. The second time we ordered it took 3.5 days before we got a response. We were informed they would be ready the 13th but they weren't. Long story short the art was sent out and re-sized without our approval and was not even printed until the 15th a day before our deadline. What was printed was extremely blurry and not right so they then needed to be re printed again to the correct size we wanted and picked up on the 16th. Even these still had weird print head marks in them (see image). I want to say thank you to Kelly who tried to make up for it and did give us a discount but this whole experience was very stressful and quite a headache. It was deff not EASY which is staples motto. I think its important to make sure communication is here in this dept as well as quality control as I feel our order was slightly neglected and passed around instead of anyone actually providing a solution. I had to explain to the print dept how it was supposed to look which is not good.

Nobodies perfect and we can all do better hopefully this helps and thank you...

Every time that by any emergency or reason I go into the store, I get reminded why I hate going to Staples, overpriced and they nickel and dime you... I walk into the store, no body was there, empty as always, walk into the printing services and asked how much to send you an email with a document to print 9 pages, the answer was, "12 cents a page" I said ok. Send the document, and when I get invoice it was $1.08 for the document and 32 cents for express service, I asked why I'm I getting charged that, with lack of empathy the young lady tells me it's because you got it right on the spot, then I say I have no problem waiting, she then tell me that this way is cheaper cause if not it would be 75 cents a page... it's not the 32 cents, it's the feeling of been hustle for 32 cents and when you complaint about, it's that attitude of "shut up, I'm not going to fix anything for 32 cents, your business it's so little that you...

Terrible customer service, place seems to be falling apart. Went to go pick up mailing labels arrived at 9:30 am should have been open was closed with a sign on it saying due to short staff they would be opening at 10. That's fine stuff happens and staff is hard to find right now, but what really is shocking is that a week ago I bought the last few 1x4 mailing labels and have come back 3, 3 times and they hadn't been restocked once, this time I go to customer service to see if they have any in stock and the associate says I could go look but I probably won't find any, then proceeds to complain about the job to another coworker in front of me. Do better staples! I will likely never return and instead order all my businesses supplies from...