Emerald Coast Cannabis — Local services in Bremerton

This is a hard review for me to do which is why it's taken me (10) days to begin. First I will say that I was impressed with the female budtender with the pretty nails and bright colored hair. Sorry, I didn't get her name. She was personable, professional and helped me get what I needed at a decent price. It was her awesome personality and efficient service that kept me coming back. Thank you pretty lady. On Monday 8/7/23 at 10:11pm I came in and was greeted by a young man who assisted me in getting what I asked for. " flower w 21% THC or higher please" He brought me two pkgs . I was unable to read the tiny numbers printed on the package. I asked him "what the numbers were for THC " Looking at each pkg, he assured me they were both over 21%. I purchased both pkgs totalling $51.00. When I got home I got out my magnifying glass seeing THC 2.7% for the "Candy" and THC 1.3% for "GMO". Simple mistake as the total "Cannabinoids" listed were over 21% which I could see clearly w/out a magnifier. His mistake was not listening to me when I repeated "THC." He must not have understood the several separate percentages of additives in the product. He was obviously not schooled on what he was selling. He acted confident that he could read the package as I could not. Had he not fully understood what I was asking, he should have asked for his coworkers input. I believe this was an error made by the employee not me. I returned the following evening Tuesday 8/8/23 approx 9:30/10pm. I understood their return policy prior to my return knowing I would not be granted an exchange or refund. I had the unopened packages with me in hopes of explaining the mistake made by their employee. It helps to know the requirements of your job as much as knowing the basics of the products you sell. Just sayin'. The same young man from the night before was behind the counter assisting a customer. Another fellow greeted me on the floor after I signed in on the kiosk. I began to tell him my story which he didn't care to hear and immediately let me know that "No refunds. What leaves his store doesn't come back." Ok fine. A little explosive but clear on that. I just told him " I am looking to get something with some THC in it, something at 21% THC or more. " my exact words. He rolled his eyes and went to the wall looking at jars. I asked if he would "please find something in a package, please." I reminded him "THC % only please NOT THCA." This time I had my magnifier w me so I could see for myself. He rolled his eyes AGAIN and said "THC don't matter if you want to get high".... Sensing the tension I asked "if there was a problem asking for what I wanted?" His loud reply was " you could change your attitude" as he walked back and dropped a couple pkgs on the counter. I replied " I didn't come in with an attitude." Not caring to argue I told him " I would take my business elsewhere. " He was like "Yeah you do that." And I left and did just that. I was really shaken up as I am not normally one to get in to confrontations with someone like that in public or anywhere. This dude was way out of line. He should not be behind a counter pissing people off in such a manner. Cuz that's exactly what he did. I can't imagine anyone else handling the disrespect as calmly as I did. I even drove nicely out of the parking lot using my blinker as I waited for passing vehicles. My truck on the other hand whispered "take me to him, through the doors." "To many innocent customers inside." I whispered back. People who can't control their mouth either learn the hard way or live the hard way. Try this "customer service" approach somewhere in Tacoma n see how that turns out. I do NOT recommend buying anything from Emerald Coast...

I am stunned and sad at such ugly experience. (Reading the responses to some of the other negative reviews, i see this is not a fluke, it is a personality issue. can't wait to see my response.)

Been here before and nothing but stellar service. They take there time. Listen. Give recommendations and patient and super friendly. I have a chronic illness /disability and need some help and time making my selections sometimes.

Went in today feeling icky and trying to get home and relax. Dealt with Nicole who already seem like she was miserable behind the register due "someone being fired."

When I was trying to my order getting my order together, it was obvious she was not amused. I tried to male it quick, just told her 14 of whatever, her choice. I couldn't quite remember what I asked for. (Hey, I smoke.) When she pulled it out I asked again to make sure what I was looking at because who can read the pre roll containers? She said "well this is what you asked for. I am not going to show you anything els because I am not going to waste my time."

Unfortunately/fortunately, I lost my atm card so had go find it and couldn't complete my transaction.

I called to let them know. Thought I would take a moment just to let her know the experience and maybe pull something friendly out of it...feel welcome again.

I try to give her some background info and hopefully feel welcome again i.e. I have a illness and i treatment and takes minute to organize my thoughts. I was calm and polite. Got less than 3 sentences out and she jumped all over me. Just mean.

Here is a snippet of her rant.

"I am going to stop you right there... Well, I had an awful experience with you too. I did nothing but try to accommodating and you came here.....

You kept cutting me off. Everytime. You said you were in treatment well we all have our own lives and we are busy. No one has time for this/that.

And I did you a favor by holding your order. And i was going to let you do 2 transaction and we are not supposed to do that."

(They always have done multiple transactions and holding someone's order for 30 minutes to make a $200+ sale is not doing me a favor when you have product to sell inventory.)

I would have like to pass my experience along, seeing as they are supposed to be pro-women but was told she was the manager and the owner's best friend.

Since, I have lived (4 months) here I have spent about $1k there

A couple take aways: No it was not an accommodating experience. You are not doing me a favor bu letting me purchase at your store. If you don't have time to help someone, then.... Not all disabilities are visable and come on.. You can be nice for 4 minutes. It's just weed yo.

There plenty of great places around That will listen help and have a laugh even.

Will note: did not make the transactions because lost card but found it and would not go back because...

UPDATE So I seen the ounces dwindle down every time I've come in there lately. Today, they only have one ounce that was under $40. She sold it to me and it tastes like rotten, moldy hay, literally. That was my monthly allotment. She knew it was my only $40. Don't they taste the bud as budtenders? All the other ones do. So now I've either got to smoke rotten, moldy hay for the rest of the month or throw it away. What would you do? Remember, NO REFUNDS! They obviously don't care about thier customers. Shame...that was my go-to weed store. Next.... For those of you that want to avoid buying rotten, moldy hay to smoke, I've posted a pic of the ounce I bought. Your welcome! 😉 P.S. Leafly won't post anything under a 4 star review and you can't even submit your review unless you are either praising the store or your telling them that you don't know what the heck you're talking about. I tried it. Leafly is really sinister. WATCH OUT! (Look for my 5 star review. They wouldn't post my previous 1 star review. It took me lying out of my teeth)

And**

If you want to know what really goes on in the store, just read the 1 star reviews. They all have one common theme: Rude or mean behavior towards the customers due to the awful personalites of the owner and employees. Regulars or Newbies. Save your money and go ANYWHERE else including The Reef across the street if your already there.

PREVIOUS REVIEW Long time customer. $30-$40 dollar ounces, so far, all day and everyday. better than narrows. Staff are super helpful and non-judgmental. My new store....