World Wide Chocolate — Local services in Brentwood

The reply to my comment is a bad attempt to cover the nonexistent customer service this "business" offers. Not one email from me sent to WWC received a reply. With what data was used to find my comments a lie? Chocolate lovers, LOOK ELSEWHERE to have a better experience for your $$ and time. Face it: you earned this 1 star. I only made one order with this company for cocoa powder. I had sent a question to the company either by its website or newsletter and no one replied. I believe I resent my question another time before I decided to call this business. The older male I spoke with used unnecessary profanity in his discussion with me about my question and how no one answered my online messages. His tone seemed cold as well and my question would not incite any emotion. I later unsubscribe and had not ordered since. There are better operating companies that sell cocoa products fortunately. The one star is for my cocoa despite my dislike of the packaging. I could smell the cocoa as I removed it from the shipping package, which influenced my question. I did not like the response of the older male as it makes no sense for me to smell cocoa in what is supposed to a sealed bag. The pictured z'smores was a free candy with my purchase. This candy was stale and under-performing in taste. Very disappointing!! You earned...

I've bought Callebaut white chocolate here, and when I realized that it was a mistake and I need to order another type of chocolate I contacted them. Their return policy is charging you for so many expenses that it won't be enough for giving your any money back! For the return the package I have to be charged for label, for shipping, for box (which I didn't receive with order) and for the the USPS service! And generally, if you return the chocolate in an excellent condition with all freezing stuff, and if they receive returned chocolate and it melted by postal quilt, you still have no refund in that case! It's crazy! Be very careful with...

Chocolates arrived completely melted and the invoice said I declined weather protection. I never saw that option A chocolate company should automatically provide that shipment option They ignored my email about the option Filed a complaint with BBB and they denied a refund

I would stay away from this company. Horrible customer service

BBB did not determine that you were right but closed the case as they often do for no reason at all. Lies all around. Also I contacted them because I didn’t hear from you. A totally untrustworthy and...